Automotive Service Adviser

Job Description

Job Description

Benefits:

• Employee discounts
• Health insurance
• Paid time off

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. 

We are looking for automotive service adviser to manage and direct all service customer facing activities of a retail store.  Engaged in booking in, greeting, updating and  cashing out customers. After training you will be advising on tires and related automotive parts and mechanical services. This position can lead to a Service Manager developmental role if wanted. Midas is committed to training our associates and promoting from within the organization. Pay incentives /bonus available after training is completed typically 3 months. Benefits available after 3 months.
Pay . This is a position for someone with high energy and a good attitude.

 

Responsibilities

As a Midas automotive customer service adviser, you will work with and direct all automotive and general service technicians in the operation of the shop, including. Once trained:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Keep in tune with our companies’ vision, purpose, core values, and employee creed
• Work with up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts

Qualifications

• Excellent customer service disposition
• Good communication skills
• Leadership potential 
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license