MIH Program Manager

Job Title

Provides direct support to community members before, during, and after 911 emergency service interactions to facilitate continuity of care and improve patient outcomes. Core member of the Mobile Integrated Health Program (MIHP) and works collaboratively with multiple Monroe County health & human service providers to address the issues of complex patients who receive 911 emergency care and/or use the Emergency Department (ED). The program uses mobile resources to deliver care and services to patients in an out-of-hospital environment in coordination with healthcare facilities or other healthcare providers.

Job Description

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:

Primary

Provides emergency medical care at an Emergency Medical Technician (EMT) or Emergency Medical Paramedic level to include patient assessments, post-acute care follow-up and treatment compliance, screen patients for depression and substance use disorders, perform outpatient medication reconciliation, and administer vaccinations. Contacts and helps patients enroll in various social service programs as necessary to help patients close the gaps in care. Schedules and visits patients to complete social ecological assessments and follow up of patients as assigned. Responds on an as-available, as-needed basis to 9-1-1 emergency calls as dispatched by the Monroe County Central Dispatch Center. Interacts with other emergency service providers, ED staff and Care Management teams as necessary to coordinate care for patients. Analyzes historic emergency calls for service to identify patients requiring outreach services. Completes all training required in the time frames established, document and report all findings as requested. Evaluates program effectiveness and makes recommendations to improve the service delivery.

Secondary

Attends meetings with various internal and external community stakeholders. Check Medicaid / Medicare eligibility / recertification, assists patients with the process to obtain / maintain coverage as recommended by Indiana's best practices. Responds to low acuity / non-emergent requests as available for other issues that do not need a 911 response. Occasionally travels to conferences or other training events. Completes other duties as assigned.

Job Requirements

Associate's degree in emergency medicine, healthcare, public health, social working, or equivalent knowledge, skills, and abilities to perform the essential duties of the position preferred. One-year experience as an EMT, public health, Emergency Medical System (EMS), health screenings, or other health related field; additional preference will be given to those with prior experience working with a community paramedicine or MIHP. Possess a current National Registry or Indiana State Emergency Medical Technician (EMT) certification and CPR certification; additional preference will be given to those with mental health first aid or EMT - Paramedic or equivalent knowledge, skills, and abilities to perform the essential duties of the position. Strong preference will be given to those with formal training in public health, social work, or paramedicine. Currently have or be able to obtain a valid Indiana driver's license with emergency vehicle operation training within 30 days of employment.

Difficulty of Work and Personal Work Relationship

Ability to sit, stand, walk for moderate periods of time. Occasionally may be required to do medium and/or heavy level work to include but not limited to climbing, reaching, pushing, pulling, lifting up to 40 pounds unassisted or 200 pounds with assistance (as necessary for patient care / transport preparation). Must be able to work in all weather conditions and handle exposure to unpleasant conditions found at patient location. May occasionally be exposed to loud noise (sirens) and flashing strobes (emergency vehicle lights). Majority of duties will occur outside of a City facility but occasional office related work will be required. Individuals performing this job may reasonably anticipate coming into contact with human blood, oropharyngeal secretions, and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment including N-95 or greater respirators, face shields, gowns, and other devices. Ability to quickly learn and adapt to updated medical protocols. Given proper data sets can analyze and provide actionable intelligence to guide program development. High levels of initiative and interpersonal skills are required. Must be able to make quick decisions with significant consequences if the incumbent makes a poor decision. Must be able to function well working in a high stress situation. Generally will work a flexible 40 hour per week schedule; with proper notice and coordination may occasionally require work on weekends, nights, or holidays. Must have well-developed interpersonal skills necessary to maintain professionalism and composure when working with non-compliant and potentially mentally unstable patients.

Benefits

We offer an excellent benefits package to regular full-time and part-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and personal time off.

• Eligible employees receive 13 paid holidays per year. They may earn up to 4 weeks (160 hours) of Paid Time Off in their first year of employment and 5 weeks (200 hours) in their second calendar year of employment.
• The City contributes 100% of the 14.2% of a regular employee's salary to their retirement fund through the Indiana Public Retirement System (INPRS). Employees may contribute additional pre-taxed dollars to a 457(b) Deferred Compensation Plan account to supplement their retirement earnings. The City will contribute double the amount of the employee's 457 (b) contribution to a 401(a) account up to $30 per pay.
• Health, vision, and dental insurance premiums are subsidized by the City and are available on day one of employment to regular employees. Employees may elect the High Deductible Insurance plan with the City providing an HSA contribution and if the employee is a non-smoker or participating in the Tobacco Cessation program, the employee only plan is at no cost to the employee.
• Employees and their dependents (ages 3 and up) who are on the City's health insurance may utilize the City Employee Health Clinic.
• Employee Tuition reimbursement plan.
• Employees may receive over $2,400 per year in HSA contributions and wellness reimbursements, insurance discounts, and incentives.
• The City offers life insurance, accidental death and dismemberment, and long term disability insurance at no cost to employees. Employees may elect voluntary term life and short-term disability insurance.
• After 1 year of employment, six weeks of paid parental leave are available to eligible employees.
• Student Loan Forgiveness: The City of Bloomington is an eligible employer for the Public Service Loan Forgiveness program. The PSLF Program forgives the remaining balance on Direct Loans.
• City Employees can participate in the Sustainable Commuter Incentive program for financial incentive.
• City Employees are able to ride the Bloomington Transit for free.