Assistant Operations Manager

Job Description

Job Description

Jackfish Cart Rentals is one of the premier golf cart rental companies on the Texas Coast, serving thousands of visitors each year in Port Aransas. Beyond rentals, we operate a full-service golf cart repair facility, sell new and retired golf carts, have a beach boutique, a snow cone stand and manage a growing fleet while maintaining multiple commercial properties.

We're looking for a motivated, hands-on Assistant Operations Manager who thrives in a fast-paced environment and enjoys leading people while solving operational challenges. This position is ideal for someone who can manage employees, oversee daily business operations, and isn't afraid to jump into the shop when needed.

The Assistant Operations Manager will work directly with ownership to oversee the day-to-day operations of Jackfish Cart Rentals. This individual will be responsible for employee leadership, fleet management, repair shop operations, customer service, and facility maintenance while helping ensure the company continues delivering exceptional customer experiences.

This is a leadership position requiring strong organizational skills, mechanical aptitude, and the ability to manage multiple departments simultaneously.

Responsibilities

Operations Management

• Supervise the daily operations of the rental business.
• Ensure efficient workflow between rentals, service, and sales departments.
• Assist with scheduling and supervising employees.
• Monitor customer satisfaction and resolve escalated issues.
• Develop and improve operational procedures.

Employee Leadership

• Lead, motivate, and train team members.
• Assist with hiring and onboarding new employees.
• Schedule staff and ensure adequate coverage.
• Hold employees accountable for company policies and performance standards.
• Foster a positive, team-oriented work environment.

Rental Fleet Management

• Oversee the maintenance and readiness of the rental fleet.
• Coordinate preventative maintenance schedules.
• Monitor fleet condition and prioritize repairs.
• Ensure all carts are clean, safe, and rental-ready.
• Track fleet utilization and recommend replacements or upgrades.

Repair Shop Management

• Manage daily workflow within the repair shop.
• Write repair orders for private customer vehicles.
• Communicate repair estimates and timelines with customers.
• Coordinate technicians and monitor repair progress.
• Order and manage parts inventory.
• Ensure quality control on completed repairs.

Golf Cart Repair

• Perform diagnostics and repairs on electric and gas golf carts.
• Troubleshoot electrical, mechanical, and drivetrain issues.
• Assist technicians during busy periods.
• Maintain a clean and organized shop.

Golf Cart Sales

• Assist customers purchasing retired rental golf carts.
• Prepare carts for sale.
• Explain features and financing options when applicable.
• Coordinate delivery and documentation.

Retail Sales

• Assist customers with retail purchases.
• Maintain showroom organization and merchandising.
• Manage inventory and reorder products as needed.

Facility & Property Maintenance

• Oversee maintenance of company buildings and facilities.
• Schedule repairs with contractors when necessary.
• Coordinate preventative maintenance projects.
• Ensure company properties remain clean, organized, and professional.

Qualifications

Required

• Previous management or supervisory experience
• Strong leadership and communication skills
• Excellent organizational and multitasking abilities
• Customer service experience
• Mechanical aptitude
• Valid driver's license with clean driving record
• Ability to lift 50 pounds
• Comfortable working indoors and outdoors in varying weather conditions

Preferred

• Golf cart, automotive, marine, powersports, or equipment repair experience
• Service writer experience
• Shop management experience
• Inventory management experience
• Sales experience
• Knowledge of electric vehicle systems

What We're Looking For

The ideal candidate is:

• A natural leader
• Hands-on and willing to work alongside employees
• Organized and detail-oriented
• Mechanically inclined
• Professional under pressure
• Customer-focused
• Self-motivated
• Able to prioritize multiple responsibilities
• Committed to maintaining high operational standards

Schedule

• Full-time
• 8–10 hour shifts
• Weekends required
• Holidays as needed
• On-call for operational emergencies when necessary

Why Join Jackfish Cart Rentals?

Jackfish Cart Rentals is more than a golf cart rental company—we're one of the fastest-growing operations in Port Aransas. Our team values hard work, integrity, customer service, and continuous improvement. If you're looking for a career where you can make an impact, lead a great team, and help grow an exciting business, we'd love to hear from you.

Apply today and become part of the Jackfish Cart Rentals leadership team!

Company Description

Jackfish Cart Rentals has been a premier golf cart rental company since 2017. We have a fleet of over 100 golf carts that we rent out and maintain, as well as retail store, and snow cone stand. Workers that are mechanically inclined with customer service skills are a great fit here!

Company Description

Jackfish Cart Rentals has been a premier golf cart rental company since 2017. We have a fleet of over 100 golf carts that we rent out and maintain, as well as retail store, and snow cone stand. Workers that are mechanically inclined with customer service skills are a great fit here!