CSR
VCA Animal Hospitals
Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission seriously: We deliver world-class medicine with hometown care, powered by the people who carry on our shared legacy of excellence at each of our local hospitals.
We are looking for a personable, professional, and customer-focused individual to join our team in delivering outstanding service to our clients and their pets.
Why We Need You
As the face of the hospital, the Client Service Representative (CSR) plays a vital role in creating a welcoming and positive experience for clients and patients. The CSR helps build trust and confidence in our hospital and supports the daily flow of operations by:
- Greeting clients and visitors with professionalism and compassion
- Answering phones and providing an exceptional client experience
- Scheduling and confirming appointments
- Making follow-up calls and reaching out to prospective clients
- Presenting and explaining fees and processing payments
- Assisting clients with products, services, and prescription requests
- Educating clients on general pet care topics such as heartworm prevention, flea and tick control, and housebreaking
- Managing medical records, reports, and correspondence
- Maintaining a clean and organized hospital environment, including light cleaning and removal of animal waste as needed
What We're Looking For
- Excellent communication and customer service skills
- Strong attention to detail and ability to multitask
- Comfortable working in a fast-paced environment
- Team-oriented mindset with a positive attitude
- Previous veterinary or medical office experience preferred
- Passion for helping people and caring for pets
Benefits
We offer competitive compensation and a comprehensive benefits package for eligible employees, including:
- Medical and dental benefits
- Generous personal pet care discounts
- Paid time off
- Opportunities for growth and development
- Supportive team environment
If you are passionate about client service and animal care, we would love to hear from you!
Vacancy posted 2 days ago
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