Service Desk Analyst

Lab Computing AnalystApplies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.Job Responsibilities:Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentationImplement customer specified benchtop computing design and processesAdminister and assures connectivity of customer's Windows based platformSupport of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computersManage On-boarding, retirement, and relocation of equipmentImplement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely mannerEnsure adherence to client's corporate policies through periodic reporting and compliance programsAct as the technical support contact for instrument vendorRepair and troubleshoot instrument related computers and escalating issues to the client infrastructure teamsProvide technical support for new system validations and change management effortsCreate and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the clientSubmit weekly Engineer reports to the team lead by COB on the last business day of the weekAct as client Liaison for software/hardware related inquiriesParticipate in client team meetingsProvide support across all PerkinElmer Enterprise practices as requiredDemonstrate appropriate use of office equipment/software after trainingMaintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environmentCritical Skills:Excellent customer service skills complimented by an ability to listen to and interpret client requests.Ability to troubleshoot complex technology issues.Strong verbal and written communication skills.Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.Basic Qualifications:Bachelor's Degree with two plus years of technical experience ORAssociates Degree with three plus years of technical experience ORHigh School Diploma or equivalent with five plus years of technical experiencePreferred Qualifications:Experience with technologies including Microsoft Office, networking, remote computing and backup systems.Experience with scientific instrumentationExperience in Life Science environmentExperience in a validated environmentExperience working in GxP, ISO, and FDA compliant facilitiesWorking Environment:Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.Job pace may be fast and job completion demands may be high.Must be able to remain in a stationary position more than 25% of the time.The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."