Supervisory Medical Support Assistant

VA Careers - Medical Support Assistant

The duties of the position may include but, are not limited to:

• The Supervisory MSA has full responsibility for supervising subordinate Advanced Medical Support Assistant within the service
• Works collaboratively with facility programs, services, and interprofessional coordinated care team members to facilitate access to care through focused efforts on meeting the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and videoconferencing.
• As frontline contact with patients and staff, the Supervisory MSA sets the tone for perception concerning quality of healthcare services at the VA.
• Demonstrates ability to meet, communicate, and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments.
• Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems. Utilizes such programs and databases to make appointments in a clinical setting.
• Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.
• The Supervisory MSA is accountable to a designated manager or other immediate supervisor who provides the administrative oversight, work assignment, management of time and leave and completion of all aspects of the performance evaluation
• The Supervisory MSA works collaboratively with all levels of VA leadership and services within and outside of the VA Medical Center as well as non-VA health care entities which provide care to patients.
• The Supervisory MSA can work independently make decisions based on training, guidelines, processes and/or regulations

Work Schedule: Monday - Friday 8:00am - 4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 91467-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized