Technical Support Engineer

Compensation

$

Hours Per Week

40

Number Of Positions

1

Job Description

CellebriteTitle: Technical Support EngineerLocation: Morristown, NJ, USAbout Cellebrite: Cellebrites (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrites AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrites digital forensic and investigative solutionsavailable via cloud, on-premises and hybrid deploymentsto close cases faster and safeguard communities.To learn more, visit us at and find us on social media @Cellebrite. Position Overview:Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support background and experience supporting software solutions for our Americas customers.- Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management- Handle cases remotely.- High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting and issue resolution- Cooperate and communicate closely with all internal teams within Cellebrite.- Adhere and assure compliance with established SLA & KPI.Requirements:Hands on experience with:- Windows Workstation / application support -Advanced- Networking services and products -Intermediateo At least 2 years of experience in technical support or IT supporto At least 2 years of experience in supporting Application Software solutionso Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations.o Outstanding Soft Skills, communication on both written and verbalo Proven customer experience with technical orientationo Fast and Agile learning skills as our technology evolves constantly and quicklyo Responsible personality to handle support cases from open to close.o Ability to Multitask and function appropriately under stressful conditions.An advantage:o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)o Knowledge / Certifications AWS/ MS Cloud services / CCNA / MCSA etc.)o knowledge in databases SQL, Scriptingo Experience in Mobile Cellular worldo Experience in SaaS environments - Supporting infrastructure.o Knowledge of mobile phone OS (iOS, Android)Skills & Qualities: Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others. Good communication skills (oral and written) Hold Yourself accountable, High level of responsibility Ability to work both in a team environment and individually. Coordination skills in Project, Monday Board, SalesforceLanguages & Other Requirements Native English Spoken and Written Spanish and / or Portuguese would be Highly beneficial.Office Location: Morristown Apply HereEqual employment opportunity, including veterans and individuals with disabilitiesPI286140364

Place of Work

On-site

Requisition ID

286140364