Billing Coordinator

Job Title: Billing Coordinator

Duration: 4-Month Contract (with possible extensions)

Rate: $20 - $25/hr (W2) + 401k 4% Match

Work Authorization: Must be authorized to work in the United States now and in the future without the need for employment-based visa sponsorship. Sponsorship is not available for this position.

Position Overview

We are seeking a detail-oriented Billing Coordinator to support billing exception processing, customer account adjustments, and billing accuracy within a utility operations environment. This role supports the Meter-to-Cash process by reviewing billing exception memos, performing account adjustments, and ensuring compliance with tariff regulations across multiple operating states.

The ideal candidate has strong attention to detail, experience with back-office accounting or billing operations, and the ability to work efficiently within deadlines while collaborating across customer service and operational teams.

Required Qualifications

• High School Diploma or GED from an accredited institution
• Solid working knowledge of Microsoft Excel, Microsoft Word, and Lotus Notes
• Strong verbal and written communication skills
• Knowledge of back-office customer accounting processes
• Experience working in a team-oriented environment
• Strong planning and organizational skills
• Ability to manage multiple tasks and priorities simultaneously
• Demonstrated ability to deliver results while working within time constraints

Preferred Qualifications

• Advanced knowledge of billing regulations and commission rules across multiple states
• Experience with billing exception processing
• Experience handling billing adjustments and corrections
• Strong customer service experience
• Experience working with customer information systems
• Understanding of utility operations including Meter-to-Cash processes, call centers, and logistics
• Experience with Gas Measurement Billing (GMB) for processing charts and volumes for commercial and industrial customers

Key Responsibilities

Billing Operations

• Review and complete billing exception process memos accurately and within required timelines.
• Ensure billing is issued accurately to customers in accordance with tariff regulations across supported states.
• Monitor deferred (non-billing) accounts and take corrective actions to ensure completion within tariff timelines.

Account Adjustments & Exception Handling

• Perform billing adjustments for non-registering meters and fast meters according to tariff guidelines.
• Conduct account corrections and billing reconciliations when discrepancies occur.
• Provide explanations of billing adjustments to customers and assist call center representatives with billing inquiries.

Process Monitoring & Performance

• Monitor assigned workloads and ensure all tasks are completed within service level timelines.
• Support the Billing Exception Team in meeting daily and monthly service level metrics.
• Identify process improvement opportunities and recommend enhancements to improve operational efficiency.

Collaboration & Support

• Work cross-functionally with call centers, operations teams, and other Meter-to-Cash functions.
• Participate in cross-training initiatives to support other operational areas when required.
• Maintain a strong customer-focused approach while supporting internal and external stakeholders.

Core Competencies

Adaptability

Planning & Organization

Team Collaboration

Initiative & Decision Making

Follow-Up & Accountability

Strong Interpersonal Skills

Commitment to an Inclusive Work Environment