Receptionist

Responsibilities

At Old Vineyard Behavioral Health Services, we are helping to create brighter, healthier futures for our patients and their families. We are the Piedmont Triad's only private psychiatric hospital meeting the chemical dependency illnesses and behavioral healthcare needs of those in our community.

Our 164-bed inpatient services for adolescents through senior adulthood offers comprehensive and individual assessments, psychiatric evaluation and medication stabilization, daily group therapy and personalized aftercare planning. We also offer a Partial Hospitalization and Intensive Outpatient Treatment Program to ensure the continuum of care for our patients. Old Vineyard is accredited by The Joint Commission and certified by the Centers for Medicare and Medicaid Services. We are passionate about our work and are looking for individuals who share in this passion.

Receptionist

PRN (as needed)

We are currently seeking to hire a per diem Front Desk Receptionist. The schedule for this position will include weekdays and weekends. Our ideal candidates will possess strong multitasking skills, detail-oriented work habits, the ability to interact with all hospital guests with compassion and courtesy, as well as demonstrate professional, effective communication skills in stressful situations.

The Receptionist is responsible for:

• Greeting all staff, patients, and visitors to Old Vineyard Behavioral Health Services.
• Screens guests to the hospital in following with facility protocols.
• Answers main hospital telephone line and directs callers to appropriate individual(s).
• Ensures the orderliness and overall organization of the reception area(s) and lobby throughout workday.
• Is aware of and monitors calls and interactions for potential HIPPA violations.
• Performs other clerical support as requested.

Qualifications

To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill and ability to meet the minimum requirements for this position.

Education :

High school diploma or equivalent.

Experience :

Two years previous experience in customer service role. Prefer previous experience in healthcare customer service role.

Licensure/Certification :

n/a

Skills :

Strong customer service skills and communication skills with the ability to deal with challenging situations and individuals with professionalism and respect.

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