Software QA Engineer

Title: Software Quality Assurance Engineer Job Type: Full Time Remote - United States With an expectation to be on-site in Henderson, NV, 4-6 times a year Disclaimers: - We are interested in every qualified candidate who is eligible to work in the United States. Schedule: Monday through Friday; f airly flexible schedule, reasonable overlap with Pacific time core hours Salary: $85,000 - $105,000 / year About the Role: We’re looking for a vigilant, well-rounded Software Quality Assurance Engineer — with solid coding skills and 5+ years of QA experience — to join our External Websites team. You’ll ensure the quality and performance of our web applications while also serving as a QA thought leader, helping us advance our testing practice in new and innovative ways. In this role, you’ll design and execute manual tests; build, maintain, and improve automation and CI/CD processes; collaborate closely with developers and product teams; and champion modern QA methodologies across the organization. Our development team is small (~20) but excellent, with members based both at our Henderson, Nevada headquarters and remotely across the U.S. We're interested in the right candidate, remote or local. Your Impact: As a Software Quality Assurance Engineer on the External Websites Team, you will take on a crucial role in ensuring the overall quality of our high-traffic, highly profitable e-commerce websites: - You will stand as a gatekeeper for new features, ensuring that bugs are eliminated before they have a chance to impact our users. - You will act as a detective, sleuthing out odd behavior on the site and relentlessly pursuing the best site experience. - You will write code to automate tests and increase our ability to deliver a high-quality experience quickly. - You will champion modern QA methodologies, driving innovation and continuous process improvement within the team and across the development department. To learn more about our development department, review this overview: A Day In Your Life: No two days will look exactly the same: you’ll rotate between manually testing new features, improving automated test coverage, and partnering with engineers to plan QA for upcoming work. You’ll utilize CI/CD signals, dashboards, and automated pipelines to deploy approved features to the Release environment, run smoke/regression suites, and investigate failures with clear, actionable reporting. Beyond feature validation, you’ll continuously strengthen the organization’s overall QA practice—standardizing test strategies, refining release criteria, reducing flaky tests, improving documentation, and coaching teams on quality best practices—so quality is built in from the start, not inspected at the end. Throughout the day, you’ll: - Focus on increasing automation by writing new tests in C# with Selenium whenever a new module or workflow is introduced. - Manually test new features on our public-facing website by deploying them to the Release environment and verifying functionality across browsers and devices. - Conduct A/B tests on our public-facing website using Optimizely, and perform manual testing across real devices and BrowserStack to ensure a consistent user experience. - Monitor error tracking tools like Raygun to identify and triage new or unusual errors. You’ll investigate 500 errors weekly, analyze root causes, and flag anything that requires deeper attention. - Review user sessions in FullStory to understand behavior patterns and identify bugs that might be affecting users silently. - Collaborate with developers by logging detailed bug reports, adding context to errors, and following up on issue resolution. - Document feature updates and QA processes to help maintain clarity across the team. Beyond your daily work, each quarter you’ll also take ownership of a strategic initiative, your personal “Rock”, that aligns with team goals. This could involve optimizing test coverage or leading a QA tooling upgrade. Want an inside look into life at Red Dog Media? Check out this video: Who You Are: Do you have a critical eye and high attention to detail? - We want someone who leaves no stone unturned. - Finding bugs quickly in targeted black box testing is key to keeping our continuous deployment process humming. - The ideal candidate will always be striving for perfection while accepting that they’ll never reach it. - Have 5+ years of experience in QA Are you adept at working in a systematic and organized manner? - Creating and maintaining documentation and test cases is critical to staying on top of our rapidly evolving site. - Identifying inefficiencies and establishing better processes ensures that we’re better today than we were yesterday. Do you enjoy writing code? - We need someone who can maintain and enhance a suite of automated tests, while continuing to grow our automated testing capabilities. - You have a solid understanding of multiple coding languages and feel comfortable both reading and writing code. - We have many other growth opportunities in this area , from automated environment creation to large-scale data testing and validation. Additionally, you’ll have access to an excellent group of developers that are eager to help you level up. How well do you work with others? - We want someone who is both humble enough to accept feedback and confident enough to push our team toward greatness. - Communication is key to ensure our releases are both timely and of the highest quality. Bonus Skills: Experience with C# Experience with BrowserStack Azure DevOps – our Git repos, project management, and build and release pipelines are all done through DevOps Microsoft Azure – we host our websites, some databases, and various other kinds of technical infrastructure on Azure SEM (search engine marketing) SEO (search engine optimization) In the first 90 days, you will be expected to: Familiarize yourself with our QA documentation and be able to update in a detailed manner Perform release testing unaided Create effective release test plans Demonstrate ability to uncover bugs and identify concise steps to reproduce Create clear and detailed bug reports Familiarize yourself with our standard QA software and tools Update and enhance automated test suite Communicate effectively with developers to rectify bugs and issues Demonstrate increasing levels of autonomy and ownership over QA processes and direction $85,000 - $105,000 a year Our salary range is based on various factors, including experience and culture fit assessment. We believe that experience is essential, but we are also focused on candidates who align with our core values and who we are excited to work with. We understand that salary is an important consideration for job candidates, and we are committed to offering competitive compensation packages. Why are we hiring right now? At Red Dog Media, we’re fortunate to have incredible opportunities on the horizon, and hiring helps us ensure we’re ready to capitalize on them. We’re always looking for talented, engaged individuals who align with our core values and can help us achieve our goals as we continue building a powerhouse marketing company. While we’re proud of our culture and team, we set high expectations when it comes to hiring. We’re not just looking for someone who “fits” a role; we’re searching for the best people who can elevate our culture and bring diverse experiences, perspectives, and ideas to enhance and elevate our work. We’re seeking a top performer who will add real value to our team. Our interview process is intentionally thorough and highly competitive, ensuring that every candidate we bring on board not only meets the qualifications but also stands out as someone who embodies the qualities that make Red Dog Media thrive. Our approach may take time, but it reflects our belief in finding the right person for the right role; someone who shares our commitment to curiosity, problem-solving, and always striving to be better than yesterday. Join Us At Red Dog Media, we’re more than just a company; we’re a community. From our beginnings funded by a pair of brothers' poker winnings to our current team of over 60 innovators, we value curiosity, complex problem-solving, being championship teammates, and continuous improvement. Our mission is to be ‘The Last Place You’d Want to Work’ as our employee experience is so good, you’ll never want to work anywhere else. To learn more about our founding story, read our blog post: To learn more about RDM's vision, review our three-year goals: Ready to make an impact? Start by taking this quick survey and let us get to know you better: Once you have applied, we will reach out regarding next steps in the evaluation process! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.