Sr. Service Technician

Sr. Service Technician

Supermicro is seeking a Sr. Service Technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr. Service Technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to support our Global Service network and help build a world-class field engineering organization.

Essential Duties and Responsibilities:

• Primarily work in a Datacenter environment at customer site.
• Provide on-premise field repair at customer facility
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Determines requirements and/or root cause of technical issues by working with customers in person.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Hands-on work on servers and computers/networking equipment.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Drive customer satisfaction through service excellence.
• Work with other engineers, account managers and developers.
• Provide and contribute information such as fault triage and training materials.
• Attend and complete all required training and certification exams.
• Learn to be proficient in service and repair of all systems (current, new, and updates).

Qualifications:

• High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus
• Minimum of 5 years of experience of debug, troubleshooting, or repair in hardware industry, preferably computer and/or server products
• Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus
• Experience in talking with customers and conflict resolution
• Touch-type 40+ WPM.
• Relevant experience, including military experience or CLEP may be counted towards degree
• Background in Linux or networking is a plus
• Can travel 15 days per year
• Must have authorization to work in the US without sponsorship

Physical Requirements:

• Able to sit for long periods of time.
• Able to input data into a computer and work with a computer screen for long periods of time.
• Occasional bending and standing.
• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.
• Lift, carry, push and pull up to 15 pounds.

Work Environment:

• Primarily works indoors in an office setting with controlled climate conditions
• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

Salary Range $$30.00/hr - $40.00/hr The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.