Collections Specialist

Collection Specialist

CECO Environmental is a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we've been addressing the world's most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change. At CECO, you'll be part of a growing, dynamic team committed to a cleaner, safer, and more sustainable future.

The Collection Specialist is responsible for managing and executing advanced collection activities to recover overdue accounts while maintaining excellent customer relationships. This role requires a strategic approach to debt recovery, strong negotiation skills, and comprehensive knowledge of applicable laws and regulations. The Collection Specialist plays a critical part in optimizing cash flow, reducing delinquencies, and supporting the overall financial health of the organization.

Your Responsibilities Will Be:

• Lead efforts to collect on overdue accounts by establishing and executing strategic collection plans tailored to each account's history and circumstances.
• Act as the primary point of contact for delinquent accounts, employing persuasive communication to secure payments while preserving customer goodwill.
• Analyze aging reports and account histories to identify high-risk receivables and implement targeted collection strategies.
• Negotiate repayment terms, settlements, and payment plans that align with company policies and maximize recoveries.
• Investigate and resolve billing discrepancies, disputes, and customer inquiries promptly and professionally.
• Maintain comprehensive, accurate documentation of all collection activities, communications, and outcomes in the collection management system.
• Monitor account performance and proactively escalate high-risk or long-standing delinquencies to management.
• Ensure all collection activities comply with applicable laws, regulations, and company policies, including FDCPA, CFPB guidelines, and applicable state laws.
• Prepare detailed reports on collection performance, aging analysis, and recovery forecasts to support management decision-making.
• Identify opportunities to improve collection processes and workflows, contributing to efficiency and success metrics.

Required Qualifications:

• Minimum of 3 years of experience in debt collection, credit control, or accounts receivable management, preferably in a fast-paced environment.
• High School diploma required, Associates/Bachelor degree in Finance, Accounting, Business Administration, or related field preferred.
• Deep understanding of collection procedures, credit laws, and legal guidelines.
• Excellent negotiation, persuasion, and interpersonal skills to secure payments without damaging customer relationships.
• Strong analytical abilities and attention to detail.
• Ability to handle high volume of accounts with professionalism and tact.
• Proficiency with collection software, CRM systems, and MS Office Suite.
• Proven track record of meeting or exceeding collection targets

ADA Requirements:

Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.

• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job. Visits to our manufacturing facility and suppliers' facilities is required to monitor active projects and address design issues.

• Compliance with company attendance standards.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

We Offer:

We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets.

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us.

Equal Opportunity Employer

CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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