IT Systems Analyst - Epic Cadence

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The Level II IT Systems Analyst is responsible for the development, configuration, continuous improvement and support for the Epic Patient Access team focusing on Cadence, Prelude, Grand Central and could include Real Time Eligibility, Welcome or Referrals.  The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.

• Translates practice and specialty workflows into application and technology designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Assist with defining, testing and implementing interfaces with third party system, and develop effective end-to-end workflows around the interfaces (as applicable).
• Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Required Qualifications

• BA/BS degree or equivalent experience.
• 3+ years of experience in applicable business area (clinical, operational or IT systems support).
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Proficient in Microsoft Office 365 tools
• Excellent oral and written communication skills, as well as strong interpersonal relationship skills.

Preferred Qualifications

• Epic Certifications: Cadence/Prelude, Referrals, Welcome
• Experience working within Information Technology implementing and supporting applications
• Epic go-live experience providing onsite and/or remote support
• Ability to travel up to 25% to Ardent facilities for pre-activation, implementation