Claims Consultant - Surety (Hybrid)

Job Description

Job Description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Claim Consultant to join our Surety team based in our Chicago, IL; New York City, NY; Boston, MA; Morristown, NJ or Blue Bell, PA office on a hybrid schedule. Surety is a specialized area of the insurance industry that provides financial guarantees to ensure obligations are met. At its core, Surety helps businesses and organizations build trust and maintain compliance. This role is on our Surety team, which is designed for construction and infrastructure projects, these bonds guarantee that contractors will fulfill their contractual obligations. Common examples include supply/install bonds, performance bonds, and payment bonds. This position is responsible for handling and resolving complex, highly specialized claims through investigation, evaluation and disposition. Independently operates within very broad company guidelines and very high authority levels in the settlement of claims. Makes appropriate recommendations to management on coverage and settlement of claims. Reviews and processes highly complex large loss claims or specialized claims that generally settle over $200,000 often involving litigation. Supports business partner through communication and education about specific claims. Some of the Claim Consultant responsibilities include but are not limited to:

• Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for very complex and specialized claims.
• Determines coverage, drafts coverage correspondence, responds to coverage questions raised by insureds and others.
• Determines exposure, establishes adequate reserves and makes timely adjustments as required.
• Selects, assigns and directs activities of internal and external resources as required; including independent adjusters, appraisers and attorneys. Identifies questionable claims and consults with SIU for further direction as appropriate.
• Determines settlement value of the loss and negotiates proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level.
• Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate.
• Communicates as needed with underwriting business partners regarding claims trends and legal climate. Provides expertise and insight as requested relative to needed coverage changes or enhancements.
• Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
• Stays abreast of state license requirements and participates in continuing education as required.
• Will coach or train less experienced claim representatives. 
• Develops and leads technical training and provides guidance to other departments within the organization, as needed.

The expertise you bring

• Juris Doctorate
• Bachelor's degree with extensive Surety experience may be considered at an Examiner Level
• 7-10 years of progressively more complex, specialized claims handling experience.
• Desired Experience working with Payment Performance Bonds 

Our salary ranges are determined by many factors including location, role, experience, and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires, but your recruiter will share more specific compensation information with you during the hiring process. The typical base salary range for this position is: $123,000 – $163,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $143,000 - $167,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.   

Why choose Intact

We live our Values:  We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact 

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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