Medical Support AssistantMedical Receptionist

Overview

Ansible Government Solutions LLC (Ansible) is currently recruiting Medical Support Assistants (MSA)/Medical Receptionist to support the Clearlake VA Clinic located at 15145 Lakeshore Dr Clearlake CA 95422. Working hours are Mon-Fri 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security health care and information technology. To address these challenges we employ intelligent and committed staff who take care of our customers success as if it is their own.

Responsibilities

• Acts as the designated scheduler and receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to all phone calls in a timely manner for scheduling requests on a daily Mon-Fri basis and charts in patient s CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive proactive demeanor
• Participates in quality improvement as requested in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS Vision 21 VA Central Office JCAHO OSHA SOARS and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO OSHA and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff contractors physicians fellows residents

Qualifications

• Citizen or Resident of the United States of America
• Ability to speak clearly hear and write English
• Utilize computer programs appropriately usually involving spreadsheets word processing etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage often simultaneously
• Familiarity with medical terminology hospital terminology and/or clinics
• Technically proficient in the skills necessary to fulfill the governments requirements; will be provided training by the SFVAHS on appointment management VA policy and procedures
• Minimum 6 months experience with medical appointment scheduling in a medical setting
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
• Ability to pass a required level of security clearance (NACI-level background check)

Pay Range: $23.66 - $29.08 hourly

All candidates must be able to:

• Sit stand walk lift squat bend twist and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Required Experience:

Junior IC