Guest Relations Representative (Per Diem)

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Description

Job Schedule: Per Diem Standard Hours: 1 Job Shift: Shift 1 Shift Details: Primarily evenings, weekends. 4 pm-8 pm weekday, 10:00 am-6:30 pm weekend

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

St. Vincent's Medical Center in Bridgeport has more than 3,200 employees. Includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent's is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system's second-largest hospital.

Position Summary: Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Position Responsibilities:

• Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
• Receives guest suggestions and complaints and escalates through proper channels.
• Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identifies and report issues of safety and maintenance.
• Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates families needs and is proactive in resolving issues before they become major source of concern.
• Actively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectives.
• Other Duties as assigned

Qualifications

Education: High school diploma or equivalent.

Work Experience: One year in customer service environment. One year of customer service experience in a medical/hospital environment is preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .