IN-IDOH-Business Operations Analyst

The Office of Data and Analytics (ODA) Business Operations Analyst is primarily responsible for the development and execution of business operations best practices in the department.

The incumbent contributes to the development of organizational strategies that increase team efficiency and productivity, assists with quality assurance for ODA data products, collaborates with the Office of Performance Excellence regarding ODA's contribution to agency strategic planning and KPI tracking, and advises on relationship management between ODA and other divisions. The incumbent may also provide support to other ODA projects as needed.

The incumbent contributes to the development of organizational strategies that increase team efficiency and productivity, assists with quality assurance for ODA data products, collaborates with the Office of Performance Excellence regarding ODA's contribution to agency strategic planning and KPI tracking, and advises on relationship management between ODA and other divisions. The incumbent may also provide support to other ODA projects as neede d

Job Duties

• Lead end-to-end data mapping across assigned data sources and reporting layers.
• Document business definitions, transformation logic, and data lineage, and coordinate with data owners and stewards to resolve conflicts in definitions.
• Identify workflow issues and propose appropriate solutions.
• Implement data quality rules, track exceptions, and monitor remediation activities to support the quality of ODA data products.
• Maintain metadata and glossary entries in the data catalog.
• Develop standard operating procedures for change control and the data-mapping lifecycle and produce status reports and governance scorecards.
• Assist with the creation of training materials and provide training to individuals on those materials.
• Track and audit purchase order expenditures to identify variances and support operational planning.
• Review and audit financial data as needed to ensure accuracy, inform workflow recommendations, and maintain alignment with budgetary constraints.
• Track and audit financial information as needed.
• Perform other duties as assigned.

Requirements

• A bachelor's degree from an accredited university in business or management, or equivalent experience.
• 3-5+ years of directly applicable experience in business operations and/or data analytics.
• Exceptional analytical, conceptual, and problem-solving abilities
• Solid foundational financial literacy, including the ability to understand budgets, cost drivers, and basic financial reports, and to incorporate financial considerations into operation planning and workflow recommendations.
• Exceptional communication skills, both oral and written.
• Demonstrated experience with using data visualization tools to create compelling visualizations
• Broad knowledge of business operations best practices and standards.
• Ability to work in a team environment with multiple and fluid demands.
• Ability to maintain effective and professional working relationships with internal and external customers.

Required/Desired Skills

Skill Required /Desired Amount of Experience
A bachelor's degree from an accredited university in business or management, or equivalent experience.	Required	0
3-5+ years of directly applicable experience in business operations and/or data analytics.	Required	3	Years
Exceptional analytical, conceptual, and problem-solving abilities	Required	4	Years
Solid foundational financial literacy, including the ability to understand budgets, cost drivers, and basic financial reports	Required	2	Years
Exceptional communication skills, both oral and written.	Required	2	Years
Demonstrated experience with using data visualization tools to create compelling visualizations	Required	0
Broad knowledge of business operations best practices and standards.	Required	0
Ability to work in a team environment with multiple and fluid demands.	Required	0
Ability to maintain effective and professional working relationships with internal and external customers	Required	0
Personal and professional integrity with strong work ethics	Required	2	Years
Relationship Management: ability to develop and maintain relationships across IDOH divisions	Required	2	Years
Project Oversight: ability to align priorities with strategic initiatives	Required	2	Years
Decision-making: ability to identify root cause of issues and make sound and timely decisions to resolve problems	Required	3	Years
Excellent critical thinking, time management, and communication skills	Required	4	Years
Experience with data lineage tools and methods	Highly desired	2	Years
Ability to understand the data analysis life cycle and its application in a business setting	Highly desired	3	Years
Ability to take critical feedback in stride and adjust approaches accordingly	Required	3	Years

Questions

No. Question

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question2

Please provide candidate s email address.

Question3

Only local candidates will be considered for this position. Where does your candidate currently reside (City & State)?

Question4

If selected for engagement, your candidate s hourly Pay must be NA per hour. The Provider Markup for this position is %. Do you agree to these requirements?

Question5

This position is a hybrid role for hours per week. They will be in the office more frequently for the first few weeks for training/onboarding and then 1-2 days/week moving forward. Do you accept this requirement?