Customer Service Representative

Join Our Team as a Customer Service Representative!

Work Location: Aurora, CO (On-Site)
Department: Sales
Reports To: Customer Service Manager
FLSA Status: Non-Exempt
Travel Requirements: N/A

Who We Are Looking For

We are seeking a detail-oriented and highly organized Customer Service Representative to support order processing, freight coordination, and customer communications across our North American operations.

This role is ideal for someone who thrives in a fast-paced, transactional environment where accuracy, responsiveness, and follow-through are critical. You bring strong attention to detail, the ability to manage high order volumes, and a proactive approach to resolving customer and order-related issues.

You will play a key role in ensuring order accuracy, timely shipment coordination, and a seamless customer experience from order entry through delivery and follow-up.

Why You Should Apply

This position is highly collaborative, working closely with Sales, Warehouse Operations, Logistics, and Finance to ensure accurate and timely fulfillment of customer orders.

Your work will directly impact customer satisfaction, order accuracy, and operational efficiency. If you enjoy working with data, solving problems, and managing detailed processes, this role offers strong visibility and opportunity for growth.

Who We Are

Uzin Utz North America, Inc. is a leader in flooring installation systems and a North American subsidiary of Uzin Utz SE, headquartered in Ulm, Germany. Since 1911, Uzin Utz has been a global innovator in product systems for flooring installation and maintenance.

In North America, we operate under the UZIN, WOLFF, and PALLMANN brands, delivering high-performance solutions to flooring professionals while fostering a culture of safety, collaboration, and operational excellence.

Position Overview

The Customer Service Representative is responsible for delivering exceptional customer service while accurately processing and coordinating customer orders. This role ensures timely communication, precise order entry, and effective coordination with internal teams to meet customer expectations.

The position supports order lifecycle management, including order entry, shipment coordination, pricing validation, returns processing, and issue resolution.

Key Responsibilities

• Receive, enter, review, and confirm customer orders via email and fax
• Distribute orders to warehouse operations for fulfillment
• Track backorders and process orders as inventory becomes available
• Provide order review support to warehouse teams
• Enter freight and shipment tracking details into system
• Create Bills of Lading (BOL) as required
• Coordinate shipments and support carrier communication
• Monitor inventory movement and support forecasting activities
• Verify customer-specific pricing and maintain pricing accuracy
• Perform manual pricing adjustments when required
• Ensure ERP data integrity across orders and transactions
• Respond to customer inquiries related to orders, products, pricing, and inventory
• Answer and route incoming calls appropriately
• Provide timely follow-up and resolution to customer requests
• Process product returns and create call tags as needed
• Manage damaged goods claims, including credits and reshipments
• Adjust carrier invoicing where applicable
• Compile and distribute invoices via email, fax, or mail
• Maintain organized customer service records and documentation
• Provide backup support across customer service territories
• Assist with special projects and departmental needs

Qualifications / Experience

• High School Diploma or GED (preferred)
• 2+ years of experience in customer service, order processing, or shipping/logistics environment
• Experience with ERP systems (SAP preferred)
• Strong phone etiquette and customer interaction skills

Core Competencies

• Order Accuracy & Attention to Detail - High precision in order entry, pricing, and data validation
• Customer Service Excellence - Professional, responsive communication with strong follow-through
• Freight & Shipping Knowledge - Understanding of BOLs, tracking, and logistics coordination
• Problem Solving - Ability to identify and resolve order, pricing, and shipment discrepancies
• Time Management - Effectively prioritizes high-volume workload in a fast-paced environment
• Technical Proficiency - ERP systems and Microsoft Office (Excel, Outlook)
• Cross-Functional Collaboration - Works effectively across operations, sales, and finance teams
• Adaptability & Team Support - Flexible and willing to support broader team needs

Benefits

• Competitive salary and comprehensive benefits program
• Medical, Dental, and Vision Insurance (generous employer contribution)
• Employer-paid Life, Short-term, and Long-term Disability Insurance
• Supplemental benefit options available
• 401(k) with employer match and immediate vesting
• 3 weeks of Paid Time Off (PTO)
• 11 Paid Holidays in 2026

Uzin Utz North America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Due to the high volume of applications, only qualified candidates will be contacted.