Director of Operations | Los Angeles

Job Description

Job Description

Executive Opportunity

A growing hospitality group is seeking a results-driven Director of Operations to lead day-to-day operational excellence across a portfolio of premium restaurant concepts. This is an exceptional opportunity for a hands-on multi-unit operator to take ownership of field execution, develop high-performing leadership teams, and partner directly with ownership and executive leadership to help drive the company's next phase of growth.

Reporting directly to Ownership and working closely with the executive team, the Director of Operations will be responsible for the consistent operational and financial performance of all restaurant locations, the development of operations leadership, and the successful execution of new restaurant openings. This individual will play a critical role in translating strategic initiatives into measurable operational results.

About the Company

This hospitality group develops, owns, and operates hospitality concepts centered on exceptional guest experiences, operational excellence, and long-term brand growth. The organization is committed to building enduring concepts through disciplined execution, thoughtful expansion, and a culture rooted in hospitality, accountability, and continuous improvement.

Key Responsibilities

Strategic Leadership

• Partner with Ownership and executive leadership to develop and execute long-term operational strategies that support the company's growth objectives.
• Translate strategic priorities into scalable operational plans while maintaining quality, consistency, and brand integrity across all locations.

Operational Excellence

• Oversee daily operations across multiple restaurant concepts, ensuring efficient, consistent, and high-quality execution.
• Implement and uphold Standard Operating Procedures (SOPs), company policies, and industry best practices.
• Monitor and improve key performance metrics, including labor efficiency, food and beverage costs, guest satisfaction, sales performance, and overall profitability.
• Elevate service standards, beverage programs, culinary execution, and overall guest experience.
• Oversee facilities management, preventative maintenance programs, vendor relationships, capital improvement projects, and the overall upkeep of company assets.

Leadership & Team Development

• Recruit, mentor, and develop a high-performing operations team, including General Managers, Assistant General Managers, Executive Chefs, and unit-level leadership.
• Foster a culture built on accountability, collaboration, coaching, and continuous improvement.

Financial Management

• Partner with Ownership and finance leadership to develop and manage operating budgets.
• Review financial performance regularly, identify opportunities for improvement, and implement action plans to optimize EBITDA.
• Support forecasting, reporting, and financial transparency across the organization.

Growth & Development

• Lead operational planning and execution for new restaurant openings.
• Assist with site selection, buildouts, and expansion initiatives alongside ownership and development partners.
• Design scalable systems and infrastructure that support future growth.

Guest Experience & Brand Standards

• Ensure a consistent guest experience across every concept.
• Develop initiatives that increase guest satisfaction, loyalty, and brand consistency.
• Collaborate with marketing and leadership teams to ensure operational execution aligns with the company's vision and brand identity.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations, including labor laws, health department requirements, and licensing.
• Maintain safety standards that protect employees, guests, and company assets.

Innovation

• Stay current on hospitality industry trends and emerging technologies.
• Introduce systems and operational improvements that enhance efficiency and the guest experience.

Leadership Scope

This position provides direct oversight of General Managers, Assistant General Managers, Executive Chefs, kitchen leadership, Human Resources support, and future regional operations leaders. The Director of Operations partners closely with executive leadership across Finance, Human Resources, Marketing, and Development.

Candidate Profile

The ideal candidate is an accomplished multi-unit hospitality leader with a proven history of driving operational excellence and financial performance across restaurant portfolios. They are highly organized, systems-oriented, and thrive in a fast-paced environment where growth, accountability, and exceptional guest experiences are top priorities.

Qualifications

• 7–10+ years of progressive leadership experience within hospitality or food & beverage operations.
• Proven success managing multiple restaurant locations simultaneously.
• Experience building, hiring, and scaling hospitality concepts.
• Strong expertise across both Front of House and Back of House operations.
• Demonstrated financial acumen, including budgeting, labor management, food and beverage cost controls, and P&L ownership.
• Successful experience leading restaurant openings from pre-opening through launch.
• Experience with restaurant technology platforms such as Toast, OpenTable, Resy, Restaurant365, Paycom, or similar systems.
• Experience within upscale, lifestyle, fine dining, or premium casual restaurant concepts is strongly preferred.

Compensation

A highly competitive compensation package is offered, including base salary, performance incentives, benefits, and significant long-term career growth opportunities within an expanding hospitality organization.

Why This Opportunity?

This is an opportunity to play a meaningful leadership role within a growing hospitality platform while working directly alongside ownership and executive leadership. The Director of Operations will help shape the systems, culture, and operational infrastructure that support the company's continued expansion and reputation for excellence.