Customer Service Representative

Customer Service and Benefits Specialist

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you workmake the decision to work where you are valued!

Join the McNabb Center Team as a Customer Service and Benefits Specialist program today!

The Customer Service and Benefits Specialist

JOB PURPOSE/SUMMARY

• Assists client in completing NHSC application.
• Monitors front desk and complies with all security procedures.
• Answers, screens, and directs phone calls to staff; takes messages and schedules/cancels appointments accordingly.
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and record keeping.
• Performs other duties as needed.
• Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts to appropriate location.

Typical Working Conditions/Environment

The position operates in an outpatient clinical setting

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Admissions Data Entry

a. Ensures each client is eligible for the services they are receiving at time of service.

b. Checks daily intake sheets for missing insurance cards and notifies staff.

c. Works with HIM staff to insure proper training on release of information policies and works with Compliance Officer on HRMC P&P.
d. Creates medical record number for clients including the phone number as well as completes data entry of demographic information without duplication of data.
e. Receives cash payments from clients, staff and other programs; writes receipt.
f. Turns in cash and copy of receipt to the appropriate financial services staff within 2 business days.
g. Working knowledge of the scheduler for checking in and out clients.

2. Patient Eligibility

a. Checks online with state website to ensure clients are covered, if providing state or government insurance at time of service.

b. Sets up each intake in Centricity and makes a file folder with intake packet.
c. Keeps clients medical record up to date with demographic information when changes are needed.

3. Administrative Duties and Expectations

a. Responds to emails and voicemails within 1 business day.
b. Willingly assists in daily work duties when Admission Specialist is absent.

c. Submits timesheet and other paperwork accordingly.

d. Keeps productivity to at least 95% accurate without errors.

e. Attends scheduled meetings.

f. Completes CARF required self-directed Relias Training Modules on time annually.

g. Responsible for ensuring orderly, efficient front office operations.

h. Arrives to work at scheduled time without tardiness.

i. Ensures the clinic is opened and closed at designated times.

Compensation:

• Starting salary for this position is approximately $17.11/hr based on relevant experience and education.

Schedule:

• This position is a Monday through Friday 8:00 am to 5:00 pm, with a 1-hour break. If ever irregular work schedule arises; supervisor will notify staff ASAP.

Equipment/Technology

• Position requires the use of center computer, center phone and fax machine.

QUALIFICATIONS- CUSTOMER SERVICE AND BENEFITS SPECIALIST

Education/License :

• High School Diploma or equivalent.

Experience/Knowledge :

• Prioradministrative or clerical experience preferred.
• Must have experience workingwith computers and technology.
• Highly organized and able to multitask whileworking in fast paced environment while prioritizing tasks.
• Excellent customerservice skills.
• Excellent time management and communication skills, bothwritten and verbal.
• Knowledge of client needs and clinical workflow accordingto client benefits position.
• Maintaining most recent insurance eligibilityinformation.
• Willingness to learn and implement policy and procedures.
• Able towork well within a team and independently.

Physical/Skills/Abilities:

• Positionrequires yearly Verbal Handle with Care (HWC) training provided by McNabb.

Physical:

• Lifting up to 50 lbs andability to remove and place items from all levels of shelving.
• Normal/correctedeyesight.
• Ability to stand and sit for extended periods of time throughout theday.
• Hearing within normal range.

Location:

• Knoxville, TN

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

Compensation details: 16.61-16.61 Hourly Wage

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