Territory Manager

Overview The Territory Manager is a key role in the organization and is responsible for the day-to-day operations and well-being of the branch(s) in the territory. This role is accountable for driving revenue growth and profitability of the territory. Responsibilities include ensuring that the territory meets performance goals, following standard operating procedures, optimizing customer service, supervising staff development, building teamwork, resolving conflicts, monitoring operations and managing financials. Location: Yakima, WA Job Duties and Responsibilities Operational Excellence Manage territory profit and loss (P&L). Monitor performance metrics and financial data to assess and improve operational effectiveness. Identify, prioritize, and resolve operational issues. Oversee day-to-day operations. Maintain branch appearance in alignment with company standards. Identify high-priority tasks and assign them to team members for timely and successful completion. Promote and ensure a culture of safety. Manage workers compensation claims. Accountable for compliance with organizational standards, customer requirements, and federal, state and local regulations. Streamline processes for operational excellence. Lead change initiatives and adopt new systems. Associate Support Promote a Safe Workplace by conducting on-site safety visits, performing associate check-ins, and ensuring personal protective equipment (PPE) is accessible to associates. Lead investigations for workers compensation claims. Conduct new hire orientations at customer locations as needed. Represent the company at local job fairs and build relationships with community partners, including unemployment offices. Leadership Manage territory staff including hiring, scheduling, assigning work, reviewing performance, and recommending promotions, transfers, demotions, or terminations. Set performance goals and professional development plans. Lead team building and staff development activities. Strategize and drive grassroots recruiting in local markets when needed. Manage 2-7 individual contributors potentially across multiple locations. Customer Satisfaction and Engagement Retain and expand existing customer accounts. Monitor customer feedback and recommend strategies to improve the customer experience. Travel to customer sites for sales and safety needs. Troubleshoot customer service issues and provide resolutions. Sales and Marketing Use existing data and dashboards to identify and re-engage with past billing customers. Support existing customer base to drive additional sales. Create price quotes for prospective customers. Understand local market conditions and support current and prospective sales opportunities. Ensure leads sourced by Sales Enablement are followed up on when applicable. Education and Experience Bachelor’s degree or equivalent combination of education and experience. At least 4 years of professional experience with 2 years of related management experience. Prior experience in improving customer satisfaction and driving positive business outcomes. Experience in account management and direct customer interface. Prior experience managing in the staffing industry or similar preferred. Proven leadership competencies and experience. Core Knowledge and Skills Excellent written and verbal communication skills. Proficient in financial performance analysis. Success in developing and maintaining customer relationships. Advanced problem-solving abilities. Ability to define problems, collect data, and make informed decisions. Capability to prioritize tasks and meet deadlines under pressure. Proven ability to drive processes and improve operational performance. Demonstrated leadership competencies. Experience in hiring, managing, developing, and leading individuals and teams. Proficient in MS Office suite (Excel, PowerPoint, Outlook) and Teams. Work Environment and Physical Demands Must have a valid driver license, reliable registered vehicle, and vehicle insurance. Work hours may require flexibility and availability in the evenings and weekends as necessary. Up to 50% of the work may be outside the territory at customer sites performing sales activities. Branch work environment with frequent customer interaction. Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Occasionally exposed to outdoor weather conditions. Required to inspect equipment, detect safety hazards, judge and communicate risks. Salary Range Salary Range: $62,673 - $75,207 annually, depending on experience and geographic location, plus eligibility for incentive pay, subject to plan terms. Actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds. Benefits and Well-Being We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. Equal Employment Opportunity We consider qualified applicants with arrest and conviction records in accordance with applicable law. TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require a disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at… We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. #J-18808-Ljbffr