Regional Manager, Asset Protection

Job Description

Job Description

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 100% Onsite – Must be located in or near Bethlehem, PA or Ft Worth, TX. The role will report to our Innovation Center at either location; 11401 Harmon Rd., Fort Worth, TX or 4779 Hanoverville Rd building 200, Bethlehem, PA 18020

Role Description:

The Regional Manager, Asset Protection, is a key member of the ShipBob team charged with the primary responsibility of preventing financial loss caused by theft and fraud and overseeing physical security throughout the ShipBob SICs, HUBs, and SFNs. In addition to driving a shrink elimination culture within their assigned facility, the Regional Manager, Asset Protection will be responsible for the creation and execution of physical security and asset protection policies, as well as ensuring the education of associates and managers around the policies. The Regional Manager, Asset Protection, will be responsible for supervising and training a team of Asset Protection Specialists. This role will report to the Director, HRBP.

What you'll do:

• Engage, coach, train, and influence operational business partners on key asset protection and physical security policies and best practices.
• Develop and design asset protection policies aimed at reducing loss and mitigating theft within our SICs, SFNs, and HUBs.
• Serve as the SME for asset protection and physical security throughout the network.
• Directly manage the Asset Protection Specialist team.
• Interact with on-site security guard team and oversee 3rd party guard team relationship and contract.
• Identify security vulnerabilities and proactively work to put in place deterrents to mitigate and/or eliminate risk.
• Review and analyze CCTV and exception reporting to identify theft and/or loss trends.
• Oversee investigations of internal and external theft and fraud and conduct interviews when appropriate.
• Prepare accurate and detailed case reports.
• Use tools, data analysis, and collaborate with internal partners to identify inventory defects and create strategic plans to mitigate losses.
• Testify at criminal and civil trials related to closed investigations.
• Interact with local, state, and federal law enforcement agencies.
• This role covers a 24/7 operation, and you must be able to work all shifts, including nights, weekends, and holidays, as necessary.
• Comply to all food safety and compliance policies and regulations.
• Additional duties and responsibilities as necessary.

What you'll bring to the table:

• 5+ years of experience in the following: security service, asset protection, investigations, law enforcement, or a bachelor's degree in a related field.
• 5+ years of data collection experience with root cause analysis.
• Wicklander-Zulawski Interview & Interrogation Certification highly preferred.
• Certified Forensic Interviewer (CFI) Certification preferred.
• LPCertified (LPC) or LPQualified (LPQ) highly preferred.
• Experience in physical security systems and security vendor coordination.
• Excellent written and verbal communication skills.
• Experience interacting with local, state, and federal law enforcement agencies.
• Ability to work independently without supervision in a fast-paced environment.
• Workplace Violence Risk Analysis and/or Business Continuity Experience.
• Strong decision-making and data analysis capabilities.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>>
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $100,000 - $115,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis .