Patient Care Manager

Overview Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams. We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance. As a Hospice Patient Care Manager, You Will: Oversee and direct patient care services to ensure the delivery of high-quality hospice care Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures Support performance improvement initiatives, quality assessments, and operational efficiencies within your location About You Qualifications – What You’ll Bring: Current RN license in the state of employment Graduate of an accredited nursing program Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC) Knowledge and compassion for terminally ill patients and their families Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds Strong interpersonal, organizational, and leadership skills Competency in clinical documentation and technology systems Preferred Qualifications (Not Required): Bachelor of Science in Nursing (BSN) Previous leadership, team management, or supervisory experience in hospice or home health Familiarity with EMR systems and telehealth platforms Certification in Hospice and Palliative Nursing (CHPN) We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace #J-18808-Ljbffr Gentiva