Client Care Coordinator

Job Description

Job Description

Client Care Coordinator
Front Desk & Client Experience | Fremont, CA | Full-Time | In Person

Are you the kind of person who remembers names, notices when someone seems nervous, and loves making people feel welcome the moment they walk in?

Do people tell you that you make things feel easy, even when their day has been anything but?

Competitive Edge Physical Therapy recently launched our 4th Bay Area clinic in Fremont, and we're looking for a Client Care Coordinator to be the heart of the front desk. You'll be the first smile our clients see, the voice they hear on the phone, and the person who guides them from their first visit to their last. If you thrive on connecting with people and genuinely care about their experience, this role was built for you.

What You'll Do:

Create an Outstanding Client Experience

• Greet every client warmly and make them feel at home from the moment they arrive
• Build real relationships with clients over the course of their care, learning their goals, their sports, and what matters to them
• Answer calls, texts, and emails with warmth, patience, and professionalism
• Help new clients feel confident and informed about what to expect before, during, and after their visits
• Guide clients through next steps after evaluations, including scheduling their plan of care and understanding their options
• Handle questions, concerns, and schedule changes with empathy and a problem-solving attitude
• Follow up with clients who've missed visits or paused care, checking in with genuine care rather than a script

Keep the Client Journey Running Smoothly

• Manage scheduling, rescheduling, and cancellations so clients get the times that work for them
• Process payments and explain billing, packages, and Superbills clearly and comfortably
• Keep the front desk and lobby organized, welcoming, and ready for every client
• Protect client privacy and handle all health information with care and confidentiality
• Partner with our clinicians and Operations Manager to make sure every client's experience is seamless

This Role Is Right for You If:

• You light up when you're helping people and get energy from conversation
• You've worked in hospitality, retail, fitness, a spa, a salon, a hotel, or any role where the customer experience came first
• You stay calm, kind, and positive, even when things get busy
• You're a natural communicator who can explain things clearly and make people feel heard
• You follow through on what you promise and take pride in being dependable
• You're comfortable learning new software (we'll train you on our systems)
• You love the idea of being part of a small, close-knit team where your personality makes a difference
• Bonus points if you're into sports, fitness, running, or an active lifestyle

About Competitive Edge Physical Therapy:

Competitive Edge Physical Therapy helps active adults and athletes throughout the Bay Area move better, perform better, and stay active for life. With locations in San Jose, Santa Clara, Pleasanton, and Fremont, we pair advanced biomechanics technology with truly high-touch, personal care. Our clients aren't patients to us. They're people with goals, and we treat them that way from the first phone call.

We're a privately owned, growing company with high standards and a strong, supportive culture. Here, you won't be a number in a large system. You'll see the direct impact you have on clients every single day, your ideas will be heard, and strong performers are trusted to grow with us as we expand.

Compensation and Benefits:

• $22–$25/hour based on experience
• $200 monthly medical stipend (full-time)
• 2 weeks paid vacation plus the week between Christmas and New Year's
• 401k with 4% company match
• Paid sick time
• Weekly professional development

One Small Application Detail (Read Carefully)
When you apply, please include the word "welcome" somewhere in your cover letter, and tell us about a time you made someone's day better.

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