Site Print and Mail Lead

Job Description

Job Description

Site Print and Mail Lead

***We Are Hiring*** Full-Time Position ~ Full Benefits

The MCS Group, Inc. is hiring a high‑energy, Site Print and Mail Lead for an immediate full-time opening. This role requires an individual with printing experience, primarily using Fiery software, while actively supporting daily office services.

ESSENTIAL DUTIES & TASKS
• Oversee all Print Center and Mail Center functions.
• Manage daily print production and mail processing activities.
• Review and prioritize print requests to meet deadlines.
• Perform print production and finishing services such as: Cutting, Binding and Laminating
• Coordinate equipment maintenance and vendor service calls.
• Process incoming and outgoing mail and packages.
• Maintain production logs and tracking records.
• Ensure timely responses to customer inquiries and service issues.

Leadership & Staff Management
• Supervise all MCS employees assigned to the client location.
• Provide direction, establish expectations, and maintain performance standards.
• Hold team members accountable for productivity and service quality.
• Foster a professional, safe, and customer-focused work environment.

Customer & Client Relations
• Serve as the primary management contact for customers and client representatives.
• Resolve customer complaints and service issues.
• Communicate regularly with client contacts.
• Recommend and implement process improvements to increase efficiency.

Weekly Responsibilities
• Monitor and replenish print and mail supplies.
• Conduct inventory management.
• Review mail distribution issues.
• Manage postage funding and account balances.
• Review and approve employee timesheets.

Monthly Responsibilities
• Prepare billing and production reports.
• Track print volumes, copier meter reads, and operational metrics.
• Enter production data into company reporting systems.
• Document cost-savings initiatives.
• Complete required training.

Quarterly Responsibilities
• Participate in client business reviews.
• Review chargeback and operational costs.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
• Minimum of (5) years related experience + three (3) years of management experience.
• High School Diploma or equivalent
• An associate degree or bachelor’s degree is preferred.
• Strong leadership and client relations
• Excellent interpersonal skills
• Strong knowledge of print production & mail center operations
• Ability to analyze data and develop reports
• Problem-solve, and make informed decisions.
• Strong knowledge of Microsoft Word, Excel, Outlook, Teams, and Adobe.
• Excellent verbal and written communication skills, including procedural writing and creation.
• Proficient in project management, analytics, organization, and strategic and critical thinking
• Ability to interact effectively with individuals at all organizational levels.
• Good judgment and ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams and committees.
• Acute attention to detail.