Sales Administrator

Sales Administration RepChicago - Schaumburg, IL 60173OverviewSalary Range $21.64 - $29.47 Hourly Position Type Full Time Education Level High School Travel Percentage None Category Customer ServiceDescriptionSummary:Help customers and distributors by answering inquiries (phone, email, etc), by entering orders, by solving any problems and issues in timely mannerEssential Duties and Responsibilities:Take SAR Level 1 training- To better serve our customers. By recommending alternate products based on cost, availability or specifications.Take SAR Continuous Learning Program.Manage time effectively, work on/meet individual, department, branch, and company goalsAssist and back up other SARs with accounts to solve or complete tasks Also assist various departments in the company/personnel (DM's) to solve or complete tasksEfficiently and correctly enter and process incoming orders into the AS400.Research stock inquiries in the Japan side of AS400 when neededProvide price quotations to distribution and direct OEMsResearch stock inquiries for sales reps, distribution, and direct OEMsReview daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.Return phone calls within an hour (if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customersAssist DMs in getting special FOB requests for required product and keeping on files current on special FOBsProblem solving i.e. shipping and bill discrepanciesUse product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveriesResponsible for knowing sales territories to distribute incoming orders, correspondences and incoming callsFollow all procedures required by JSOXEfficiently and correctly enter and process incoming orders into the AS400Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus NotesAssist DM/Engineers to enter in AS400 Examination Request Reports.Follow up on pricing request in the AS400 to see if pricing came back if not follow up with HQ or the factory.Follow up on quotes entered into the quotation database and update them in the databaseExpedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).Request lead times or Expedite orders for Japan product through Excel spreadsheet in Public drive.For lead times reply check bulletin board and for expedites request reply check AS400 system.For Fed Ex Intl. Priority AIR orders coming from Japan they must be submitted in Fed Ex Request Information in OZ website and make F7 note in the AS400.Reply or make Open Order Reports for certain customers in a excel spreadsheet.Cancel Old InquiriesAssist Accounting Department by invoicing online.Confidential DataTHK FOB prices, Selling prices to direct customers and distributors.Credit information of existing and new customers.Customer contact names. Intellectual property information of THK.Business strategy and any other information deemed confidential by THK management.QualificationsGood understanding of the company cultures, policies, proceduresProficient of keyboard, Microsoft Office, AS400 system, Lotus NotesKnowledge of THK productsAbility to work well under pressureEducation/FieldBachelors degree required, any field of studyExperience/FieldEntry level role, no experience necessary, 2-3 years of Sales Administration/Customer Service, manufacturing background is helpfulLanguage SkillsSpeak English fluently and communicate well with others (employees and customers)Write correspondence legibly and intelligentlyMathematical SkillsDecimals, percentsReasoning AbilityAbility to prioritizeAbility to handle multiple tasks at onceAbility to carry out written or oral instructionsPhysical DemandsNot required, Occasionally (under 1/3 of the time), Frequently (1/32/3 of the time), or Regularly (over 2/3 of the time).Balance - Not requiredClimb - Not requiredCrawl - Not requiredFine Finger/Small Tool Skill - Not requiredFoot Controls - Not RequiredHear - RegularlyKneel/Bend - Not RequiredLift/Carry up to 10 lbs. - OccasionallyPush/pull up to _ lbs. - Not RequiredReach - Not requiredSit - RegularlyStand - OccasionallyTalk - FrequentlyTwist - Not RequiredUpper Extremity Repetitive Motion - FrequentlyVision - RegularlyWalk (short distance) - OccasionallyOther - Not RequiredTravel DemandsNot required, Occasionally (under 1/3 of the time), Frequently (1/32/3 of the time), or Regularly (over 2/3 of the time) Required.Drive Vehicle - Not RequiredAir Travel - Not RequiredOvernight Stays - Not RequiredWork EnvironmentNot required, Occasionally (under 1/3 of the time), Frequently (1/32/3 of the time), or Regularly (over 2/3 of the time) Required.Personal Protective Equipment Required - Not RequiredExposure to moderate noise - Not RequiredExposure to dust - Not RequiredExposure to temperature extremes - Not requiredExposure to fumes or toxic substances - Not required