HVAC Service Supervisor

Field Supervisor HVAC ServicePhoenix, AZFor over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.At MPSW, we're team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you'll fit right in here.Field Supervisor – HVAC Service (National Accounts)Reports to: National Account Service Program ManagerFLSA Status: Non-ExemptMPSW, a Meriton portfolio company, is one of the largest independent HVAC Equipment and Solutions providers in Arizona. Our company has offices in Phoenix and Tucson with over 100 employees throughout Arizona. We are proud members of ASHRAE, ASPE, AAEE, and others. We represent over 100 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value?added solutions to their complex problems.Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.The OpportunityWe are seeking an experienced HVAC Field Supervisor for our National Account's Team. This hybrid role would include OEM Factory Start-up and field management of larger projects along the East Coast. The candidate must be experienced in commercial HVAC environment (AAON) with excellent communication and teaming skills. Position is remote, requires travel and a high level of correspondence with sales team, customers, service partners and the operations team. This is a full-time opportunity for an energetic go-getter with career growth mindset and desires. An ideal candidate will be customer service oriented, work well with others and has the ability to demonstrate leadership capabilities.Leadership ResponsibilitiesAssist Service Manager with supervision and management of commercial service work and installationsAssist in the mentoring, training and support for field Service TechniciansActively contribute to developing best practices and standard operating proceduresDedicated to continuous improvement in quality, cost, communication and to building long-term relationships internally and externallyResponsibilitiesHigh attention to detail and strong communication with MPSW-Phoenix, working remotely from home and/or job sites.Perform AAON OEM Factory Start-ups, warranty repairs and commissioning support.Assist and train controls contractor and owner during site BMS integration.Schedule prestart-up site walks with construction teams and communicate all start-up and commissioning.Build and maintain relationships with current and new service partners and technicians.Submit warranty claims and coordinate all field repairs for project close out.When required, travel to jobsites for equipment inspections, delayed start-up and installation support.Review submittals, sequences and field installed controls/accessories with installation contractor.Perform reactive service when required, complete diagnostics and estimate repairsPerform owner training, commissioning support and technical support for each project.Complete all service reports, submitting daily notes and project close out.Review AAON service bulletins, develop and implement solutions when required.Maintain all safety training and compliance for all duties and site requirements.The Required ProfileMinimum 10 years' experience working in the construction field in similar and/or related position; or equivalent combination of education and experience in commercial HVAC serviceMust have valid driver's license with good driving record and passportMust be able to pass various background checks for working in our client's environment.Works independently and proficiently, in a team-based environment, sharing information and workload.Operate at high level to ensure complete customer satisfaction.Proficiency with mechanical service repair estimating and itemized quotes or proposals.Exceptional communication skills, Strong math and analytical skillsAbility to read and interpret equipment submittal data and Operations and Maintenance manualsFluent in all aspects of mechanical construction plans and documentsMix of field and office experience helpfulStrong PC skills in Microsoft Word, Excel, PowerPoint, and OutlookRemote office work environmentOther Skills/AbilitiesLanguage Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.Environmental RequirementsWill be required to work in a field environment, multiple customer sites on a daily basis.Behavior SkillsAbility to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.Personal and Interpersonal SkillsAbility to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.Physical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.MPSW is an Equal Opportunity EmployerEmployment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.