Underwriter

Underwriting AssociateFor more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives and inclusive corporate culture.Our Marine team is seeking an Underwriting Associate to join their growing team in our Richmond, VA or Charlotte, NC location. This is a full time, non-exempt role. This is a hybrid opportunity.Position OverviewThis position serves as an essential member of the business UA team by supporting various Underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross-training peers. As applicable, UA may have designated level of UW authority.In This Role, You Will:Supports the Underwriter in new business and renewal activitiesAccount preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.Helps to support the quoting and issuance cycleUpdates work management system statuses throughout the cycle of the policy and monitors work in queueDocuments all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelinesCompletes loss control ordering form at issuance and monitors Task Assistant and monthly report to advise underwriter of report availabilityHandles legal notice requests that must be sent at the direction of the UnderwriterMay partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliationConsistently executes to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standardsFacilitates transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statusesUses appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timelyServes as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.Responds to account inquiries such as accounting status and billing issuesManages account information ensures accuracy of input into all appropriate systemsDemonstrates working knowledge of underwriting systems, workflows, procedures and compliance rulesCan assist with cross-training support of UA teammatesUnderstands strategy, territory appetite and key agent partners in order to achieve growth and profitability goalsCultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitmentWhat You Need To Apply:Associate's Degree or equivalent1-2 Years of related insurance experienceCommercial Lines experience strongly preferredFundamental underwriting, practices, procedures, workflows, systems & toolsRobust functional knowledge of product offerings and solid business acumenStrong analytical skillsStrong organizational and time management skillsStrong attention to detail - comprehensive understanding of systems and workflowsAbility to work cross-functionallyCareer DevelopmentIt's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.BenefitsWe offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.Benefits include:Medical, dental, vision, life, and disability insurance401K with a company matchTuition reimbursementPTOCompany paid holidaysFlexible work arrangementsCultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)EEO StatementThe Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at View email address on click.appcast.io and include the link of the job posting in which you are interested.Privacy PolicyTo view our privacy policy and online privacy statement, click here.Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.