Customer Care Agent

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Plumbing Heating Paramedics

Plumbing Heating Paramedics is looking for a full-time second shift customer-oriented service representative to work 40 hours per week. This is a remote position with a preference for a local candidate that can attend training and meetings at our Noblesville, Indiana office. This person will act as a liaison, provide product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target at Plumbing Heating Paramedics is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities Include:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Schedule customer appointments and dispatch to Technicians at Plumbing Heating Paramedics
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process Plumbing Heating Paramedics customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage with Plumbing Heating Paramedics customers
• Experience with Service Titan a plus but not a requirement

Plumbing Heating Paramedics offers a good work environment with insurance, 401K, paid holidays, personal days, and vacation time. If you are an energetic person looking for a great place to work, please submit your resume to Plumbing Heating Paramedics today!

Flexible work from home options available.