Service Lane Manager

Chrysler Dodge Jeep Ram of Franklin is seeking a high-energy Service Lane Manager to lead our Service Drive team in Franklin, TN. This full-time role requires a natural leader passionate about building teams and creating exceptional customer experiences. Join us and benefit from competitive compensation, excellent career advancement opportunities, and comprehensive benefits.
Responsibilities

• Hire, train, and manage service advisors and automotive technicians to ensure smooth service lane operations.
• Set sales targets for income and transaction numbers by labor category and monitor performance.
• Manage monthly financial objectives through forecasting, budgeting, expense monitoring, and variance analysis.
• Distribute repair orders efficiently, prioritize required vehicle services, and ensure timely support for new and used vehicle sales departments.
• Serve as a concierge liaison between technicians and customers, resolving inquiries and fostering positive experiences.
• Maintain high levels of customer satisfaction and customer loyalty by exceeding service expectations and standardizing follow-up communication.
• Ensure all service transactions are handled correctly by thoroughly training and supervising employees.
• Provide concierge support for all owner inquiries, whether by phone or in person.
• Build strong, lasting relationships with customers by spending quality time and providing attentive service.

Requirements

• Minimum 3 years of experience as a Dealership Service Manager with proven leadership skills.
• Intermediate computer proficiency and hands-on experience with dealership CRM systems.
• Manufacturer training and required certifications.
• Valid driver's license with an acceptable driving record.
• Willingness to submit to a background check and drug screen.
• Authorization to work in the United States.

Benefits

• Competitive compensation
• Great benefits package.
• Opportunities for career growth and advancement within a fast-growing dealership.
• Supportive, customer-first team environment.

About the Company

Your #1 Franklin CDJR is a fast-growing Chrysler Dodge Jeep Ram dealership in Franklin, TN, committed to delivering exceptional service and high customer satisfaction. We pride ourselves on creating a welcoming and professional atmosphere where employees thrive, and customers receive top-tier service throughout their ownership experience.