Patient Access Specialist
CommonSpirit Health
Job Summary and Responsibilities As our Patient Access Specialist, you will be the vital first impression and empathetic guide for every patient entering our healthcare system, setting the stage for a positive and seamless care experience.
Every day you will expertly greet and register patients, meticulously collecting comprehensive demographic, medical, and financial information with unparalleled accuracy and efficiency.
To be successful in this pivotal role, you will leverage your exceptional communication skills, keen attention to detail, and profound empathy to navigate complex administrative processes while maintaining a calm and reassuring demeanor. Job Requirements Required
Every day you will expertly greet and register patients, meticulously collecting comprehensive demographic, medical, and financial information with unparalleled accuracy and efficiency.
To be successful in this pivotal role, you will leverage your exceptional communication skills, keen attention to detail, and profound empathy to navigate complex administrative processes while maintaining a calm and reassuring demeanor. Job Requirements Required
- Six (6) months of office and/or call center, customer service or healthcare experience
- Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
- Ability to problem solve and multi-task
- Keep confidences
- Knowledge of scheduling parameters, insurance concepts and patient registration software
- Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
- Ability to meet and exceed service components of this position
- Knowledge of how to handle calls that are emergent in nature
- Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding), demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
- Excel in a team based environment with a positive attitude
- Comfortable with ambiguity and the ability to be flexible
- Familiarity with medical terminology and proficient in Google Workspace products
- Previous call center or health care or customer service experience
Vacancy posted 1 day ago
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