General Manager

Job Title: General Manager Reports to: Regional Manager FLSA Status: Exempt Benefits Bonus based on performance Employee discounts Health insurance Paid time off Training & development Mission We help children ages 4 months to 12 years learn to swim and be safer in and around the water through a fun, proven curriculum in a warm, nurturing environment while serving as a trusted pillar in our community. Anchored In A great General Manager does more than run operations. They build culture, develop leaders, drive accountability, and create an exceptional experience for families and staff. Role Overview This role requires someone who can balance people, performance, systems, and service while leading with integrity and ownership. This role is not for someone looking to simply manage shifts. We are looking for leaders who develop people, solve problems proactively, and elevate the culture around them. Leadership, Culture, and Team Development Build and maintain a positive, accountable culture Coach and develop future leaders Lead with professionalism, consistency, and ownership Align the team around school goals and expectations Hire, onboard, and train high-quality staff Operations Oversee staffing, scheduling, payroll, and customer experience Ensure all safety and operational standards are executed consistently Maintain strong execution of Goldfish systems Manage facility and vendor needs proactively Sales and Growth Support enrollment growth and retention goals Coach sales and service conversations Build strong relationships with families and the local community Partner on marketing and operational initiatives Qualifications 3+ years of leadership or management experience preferred Strong communication and coaching skills Ability to lead in a fast-paced environment Able to balance leadership, operational execution, customer experience, and team development in a fast-paced environment. Aquatics experience preferred Leadership and value alignment are critical Success in this Role Looks Like A safe, high-quality swim environment Strong staff retention and engagement Consistent execution of Goldfish standards Enrollment growth and healthy customer retention Leaders being developed internally A positive, accountable culture where expectations are clear Certifications Must attain Lifeguard certification, Goldfish Swim Instructor certification, and CPO within 90 Days of employment Work Environment While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location. #J-18808-Ljbffr