Revenue Cycle Client Enablement & Onboarding Manager - HMS DBO

Position: Manager Location: United States of America Key Responsibilities Client Enablement & Onboarding Lead onboarding plans for assigned client accounts, including timelines, milestones, deliverables, and stakeholder communications. Create, maintain, and continuously improve onboarding playbooks, job aids, training materials, and process documentation to support scalable delivery. Coordinate internal readiness across Operations, Technology, Training, and Quality to ensure people, process, and technology prerequisites are met prior to go‑live. Facilitate onboarding governance (kickoffs, status reviews, and steering updates), tracking risks, issues, dependencies, and action items through resolution. Define onboarding success measures and reporting (e.g., schedule adherence, training completion, readiness checklists, defect trends) and provide clear updates to leaders and clients. Support change management by aligning communications, training, and knowledge transfer plans to promote adoption and a consistent client experience. Lead post‑go‑live stabilization activities, including hypercare support, issue triage, and transition to steady‑state operations. Capture lessons learned and partner with Continuous Improvement (CI) to standardize best practices and reduce onboarding cycle time. People Leadership Provide day‑to‑day leadership for a cross‑shore team, including work allocation, coaching, and removing delivery blockers. Set clear expectations and goals; conduct regular 1:1s, performance feedback, and annual review inputs in alignment with company processes. Partner with Talent Acquisition and Resource Management on hiring, onboarding, scheduling, and capacity planning to meet client and business demands. Develop team capability through targeted training, cross‑training, and documented development plans; identify succession and coverage needs. Promote a culture of accountability, inclusion, and continuous improvement; recognize strong performance and address performance concerns promptly. Compliance & Privacy Ensure onboarding activities align to applicable privacy and security requirements, including HIPAA and protection of PHI/PII. Coordinate required access provisioning and role‑based access controls with Technology and Operations; validate least‑privilege access for tools and systems. Confirm completion of required compliance training and attestations for team members supporting client onboarding and delivery. Maintain onboarding documentation and evidence needed for audits and client requirements (e.g., process controls, training records, access approvals). Escalate and support timely resolution of privacy or security concerns, including suspected incidents, in accordance with established reporting procedures. Business Unit Support Partner with Sales, Training, Continuous Improvement (CI), Technology, and Operations to incorporate applicable inputs into onboarding design and optimization. Serve as a point of coordination to align cross‑functional deliverables, surface risks early, and ensure a seamless handoff from sales to delivery. Core Qualifications Bachelor’s degree required. Master’s degree preferred. Current permanent US work authorization required. Minimum of 6 years of experience in revenue cycle management. Proven leadership experience, with the ability to manage and motivate global teams. Strong and broad understanding of Revenue Cycle Operations within a hospital and physician setting. Experience in one or more Shared Services programs, such as learning, quality assurance, or onboarding. Excellent communication and interpersonal abilities. Strong project management experience and ability to manage multiple workstreams at one time. Proficiency in data analysis and reporting tools. Limited travel required. Estimated salary range: $90,000 - $125,000. This role is eligible for Huron’s annual incentive compensation program and benefits including medical, dental, vision, and wellness programs. Position Level: Manager Country: United States of America #J-18808-Ljbffr Huron