Customer Success Manager

About KreaAt Krea, we are building next-generation AI creative tools.We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control.We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.This RoleWe're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.What You'll DoOwn post-sale customer success: onboarding, adoption, renewals, and expansionHelp customers integrate Krea into their creative workflows and daily workDrive product adoption across our core customer profilesCommunicate new feature and product updates (we ship weekly)Track usage and customer signals to help customers get more valueIdentify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the dealProgram manage webinars and workshops in partnership with our creative leads, from planning content through executionShare customer feedback with the product and marketing teams and help shape what we buildWhat We're Looking ForExperience in Customer Success or Account ManagementCommercially minded, with a track record of renewing and growing customer accountsProduct-focused mindset, with experience in onboarding and implementationStrong communication and interpersonal skills - you're great at building and maintaining relationshipsProactive, ownership-driven attitude and comfort working in an early-stage environmentNice To HaveA creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)Strong understanding of creative workflowsWhat We OfferTeam: Work alongside a world-class team building the future of AI creative toolingImpact: Significant scope and company-wide impactCompetitive compensation: generous salary & equity packagesHealth & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverageTime off: Flexible PTO policyFinancial planning: 401k with a 4% company-sponsored matchMeals in the office: breakfast, lunch, dinner - you name it, we'll cover itTransit: Ubers covered to & from the officeSponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).And more!Please note the above benefits & perks are for full-time employees