Customer Experience Supervisor
$68kMurray Resources - Best Staffing Agency
A leading manufacturing company in the residential interiors space is seeking a Customer Experience Supervisor to oversee their customer service team, improve the end-to-end customer experience, support representatives with guidance and training, and ensure exceptional service at every touchpoint. Salary: up to $68,000/yr Location: Houston, TX – Onsite Type: Direct Hire Responsibilities: Develop and implement customer experience strategies and initiatives to enhance customer satisfaction and loyalty. Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure excellent customer service delivery. Monitor and evaluate customer interactions to identify areas of improvement and implement necessary changes. Analyze customer feedback and data to identify trends and opportunities for process improvements. Collaborate with cross-functional teams to resolve customer issues and provide seamless customer experiences. Develop and maintain customer service standards, policies, and procedures. Conduct regular performance evaluations, provide feedback, and implement performance improvement plans when needed. Assist management in setting call center goals by preparing reports and analyzing data. Requirements: Proven experience leading a call center or customer service team Must have flexible availability, including weekends depending on business needs Bachelor’s degree in business administration, Marketing, or a related field Experience working within luxury retail, interior design, home furnishings, or a related field Proficient with customer service software tools, software applications, and phone systems - Salesforce a plus Exceptional verbal and written communication skills Strong problem-solving and decision-making abilities Experience setting, implementing and monitoring team and individual KPIs Demonstrate exceptional communication across all contact channels, including email, chat and phone Compensation is based on individual factors, including skill set, relevant experience, and work location. Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #J-18808-Ljbffr Murray Resources - Best Staffing Agency
$68k
...categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. The Customer Experience Supervisor is responsible for collaborating with team members to enhance overall customer satisfaction. Duties...SuggestedTemporary workVisa sponsorshipMonday to FridayFlexible hoursAfternoon shiftEarly shiftVisual Comfort
Houston, TX5 days ago- Visual Comfort & Co. is seeking a Customer Experience Supervisor in Houston to lead the customer service team and enhance the end-to-end customer journey. You will guide training, develop strategy, and ensure exceptional service at every touchpoint. The role requires a...SuggestedFlexible hoursWeekend work
- ...including check-in/check-out, telephone services, and concierge duties. The ideal candidate should have at least 6 months of relevant experience and be committed to ensuring a welcoming atmosphere. Responsibilities include maintaining the front desk area and effectively...Suggested
Holiday Inn Express Houston / Staybridge Suites Houston
Houston, TX1 day ago - ...Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide...SuggestedPart timeWork experience placementLocal areaRemote work
Marriott
Houston, TX4 days ago $128k - $252.5k
Position Summary Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative... ...technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and...SuggestedLocal area$78.8k - $145.13k
...and internal team members is essential.Preferred Skills and Experience: Bachelor’s degree in related field or equivalent work experience... ...other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives...Full timeWork experience placementRemote workFlexible hours- ...and analyze key client metrics, including response times, work order completion, and customer satisfaction (NPS).Identify opportunities to improve service delivery and client experience through proactive communication and issue resolution.Partner with operations and...Contract work
$89.6k - $157k
...offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers... ...proactively identifies opportunities to improve the customer experience and create additional account value. The role is critical to accelerating...Full timeWork at office- ..., safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries,... ...Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer...Work experience placementWork at office3 days per week
$100 per hour
Role Description:The Customer Success Manager is responsible for ensuring the success,... ...Engineering, or a related field (or equivalent experience).- Minimum of 5 years of proven... ...reason.If hired, you understand that no supervisor or manager has authority to make an agreement...Contract workFor contractorsLocal areaImmediate start- ...delivering the products, equipment, and expertise that keep America's infrastructure projects moving forward. The Director of Customer Experience is responsible for building and scaling a best-in-class customer experience model across the organization. This role...Temporary workFor contractorsWork at officeLocal areaFlexible hours
PSS
Houston, TX5 days ago - ...Job Description Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests...Part timeWork experience placementLocal area
- ...Guest Experience Specialist Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate... ...party venue Connect with guests Keep the energy high Customize the experience Make sure everyone leaves happy Using TEG...Full timeImmediate startFlexible hoursShift workNight shiftWeekend work
$107k - $214.5k
...exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find... ...as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics...Full timeWork experience placementInternshipWork at officeLocal area$129.81k - $197.8k
...Development Manager brings a business development-first mindset and experience in a legal or professional services environment.Working... ...will be determined in coordination with the hiring manager or supervisor and may be modified at the Firm's discretion in the future.DisclaimerThe...Full timeWork at officeRemote workRelocationVisa sponsorshipRelocation package- ...including check-in/check-out, telephone services, and concierge duties. The ideal candidate should have at least 6 months of relevant experience and be committed to ensuring a welcoming atmosphere. Responsibilities include maintaining the front desk area and effectively...
$15 per hour
.../hour plus retail and membership commissions. This hourly role requires excellent customer service, calendar management, and polished communication to create a welcoming client experience. Responsibilities include booking, answering calls, processing payments, and promoting...Hourly pay$191.31k - $286.59k
...work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world—gaining hands-on experience across projects, technologies, and disciplines.Ownership shows up in how we work. We take responsibility for outcomes, follow through...Full timePart timeWork experience placementLocal areaRemote workRelocationVisa sponsorshipFlexible hours- ...dedicated to providing exceptional service, overseeing staff operations, bar management, and implementing standard procedures. The ideal candidate holds a degree in Hospitality Management, has extensive FOH experience, and is ready #J-18808-Ljbffr Hooky Entertainment
- ...deliver first-class facilities support and seamless workplace experiences. You will be the first point of contact at Reception, monitor... ...Associate's degree or 2+ years in facility administration, strong customer service, experience with CMMS and Excel, and excellent...
- Milan Institute in Houston is seeking a friendly Customer Service Specialist to be the face of our student salon floor, ensuring an exceptional experience for every client and supporting our students’ learning. You will schedule appointments, coordinate with instructors...
- ...Uptown Post Oak/Galleria area and is just minutes from all the excitement that Houston has to offer. Position Summary The Pool Experience Supervisor is responsible for the daily coordination, service execution, and overall guest experience of the pool operation. This...Seasonal workFlexible hoursWeekend work
- Biz Voice Boost in Houston is seeking a Front Desk Representative to create positive first impressions and support customer engagement and sales opportunities. You will welcome visitors, provide product information, and help maintain a welcoming front desk. The role emphasizes...
- A local hospitality group in Houston is seeking dedicated Supervisors for their unique tea bus experience. The role involves coordinating daily schedules, assisting with customer boarding, and ensuring an exceptional guest experience. Candidates should have strong customer...Full timePart timeLocal areaFlexible hours
- ...weekends to welcome residents and guests with warmth and efficiency. The role supports hospitality, coordination, and smooth check-in experiences in a luxury rehabilitation setting. Ideal candidates are enthusiastic, dependable, and able to communicate clearly; computer...Part timeWeekend work
- ...operate across multiple locations, performing inside/outside duties and ensuring units are ready to rent. The role requires strong customer service skills and the ability to manage payments and collections. Ideal candidates come from service-based environments such as...
- ...Head of Client Experience About the Company Travel company delivering exceptional experiences for travelers, advisors, and partners... ...of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences...Remote work
$50k - $65k
...seeking a Reservations & Guest Support Specialist. This position involves assisting clients with reservations and providing exceptional customer service through various communication platforms. The ideal candidate is detail-oriented and organized, with the ability to manage...Remote jobFlexible hours- ...will assist guests with ticket purchases, troubleshooting, seating inquiries, and event information while delivering outstanding customer service. The role involves processing sales, exchanges, upgrades, and relocations, using ticketing systems and devices, and supporting...Part timeWork at officeRelocation
$15 per hour
...personalized email correspondence to enhance the overall guest experience. Foster meaningful guest interactions that contribute to... ...environment and handle multiple tasks simultaneously. Strong customer service skills and a willingness to assist in various operational...Full timeInternshipFlexible hoursNight shiftAfternoon shift
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