Dental Administrator

Principal Duties and Responsibilities Manage day-to-day operations of the dental office, direct staff assignments and activities in accordance with office policies, applicable laws, and collaborate with Operations, Medical, Finance, Purchasing, and Maintenance/Facilities. Manage and monitor patient flow; direct staff assignments and activities. Orient and train new staff. Provide support to the Dental Director for problem solving related to patient safety, care, and service. Provide backup for the Dental PCR to schedule appointments and handle other office responsibilities. Represent the Dental department in meetings and committees as needed or assigned. Work effectively with all providers, staff, departments, the community, and leadership. Act as SuperUser for eCW and provide support to the Dental Team. Utilize dashboard reports to monitor patient satisfaction, no‑shows, walk‑outs, etc., and develop correction plans. Provide non‑clinical in‑service training. Ensure compliance with applicable regulatory guidelines and established agency and departmental objectives, quality‑assurance programs, safety, and infection‑control standards. Collaborate with the Dental Director to identify and drive quality and performance‑improvement initiatives and implement new programs. Requirements High School Diploma/GED required; Associate’s Degree preferred. Registered Dental Hygienist or Certified Dental Assistant preferred. Minimum 3 years of dental work experience in ambulatory care required. Knowledge of patient registration practices, managed care, Medicare and Medicaid guidelines, and uninsured patient handling. Familiarity with regulatory compliance: Article28, HRSA, OSHA, NCQA, etc. Excellent computer skills and proficiency in MS365 with electronic dental experience. Expertise in Microsoft Access and Excel. Familiarity with Dental EHR systems; experience with eClinicalWorks (eCW) is preferred. Excellent organizational, project‑management, and problem‑solving abilities. Ability to work independently while effectively collaborating with interdisciplinary teams. Summary The Dental Administrator oversees the business operations of Betances Dental practice, encompassing financial management, staff supervision, patient care coordination, and ensuring smooth office functioning, all while adhering to regulations. Reporting directly to the Director of Operations and working collaboratively with the Dental Director and CMO. #J-18808-Ljbffr