Veterinary Client Patient Coordinator - Emergency, AVES

Client Patient Coordinator – Emergency Join Our Growing Team at Austin Veterinary Emergency and Specialty Center! Are you a dedicated technician assistant looking to advance your career in a thriving, collaborative, and progressive environment? At Austin Veterinary Emergency & Specialty (AVES) , we’re growing rapidly—adding new doctors, expanding services, and launching departments—as we prepare to move into our brand‑new, state‑of‑the‑art 45,000 sq. ft. hospital. Overview Client Patient Coordinators play a vital role in ensuring seamless, high‑quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy. Compensation: $22‑$24.50 hourly, based on experience Schedules Available Full Time Wednesday - Saturday: 7am - 7pm Primary Responsibilities Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow. Answer and return client phone calls promptly, addressing questions, concerns, and follow‑up needs with professionalism and compassion. Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions. Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners. Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams. Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care. Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments. Demonstrate strong multitasking and time management skills in a fast‑paced clinical setting. Approach all tasks with a positive, solution‑oriented attitude, going the extra mile to support clients and the care team. Collaborate closely with specialists and support staff to improve workflow and patient outcomes. Uphold confidentiality, professionalism, and attention to detail in all aspects of the role. Requirements High School Diploma or equivalent At least 2 years of experience in a customer service role is required. At least 2 years of experience in a veterinary role is preferred. Dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital. Culture builders —team players eager to promote trust, collaboration, and a positive work environment. Adaptability —individuals willing to go the extra mile to ensure the best patient and client experience. Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus. Benefits 401(k) with matching Health, Dental, and Vision insurance Health Savings Account (HSA) / Flexible Spending Account (FSA) Life and Disability insurance Paid Time Off (PTO) and Holidays Employee Assistance Program and Discounts (including Pet Discount) Professional development Uniform stipend Retirement plan Why AVES? Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology, and a fully integrated Oncology Cancer Center. Our core values—Kindness, Integrity, Collaboration, and Consistency—guide everything we do, and our robust on‑site Education Program supports ongoing learning and hands‑on training for our team. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. #J-18808-Ljbffr