Veterinary Client Service Representative- VCA Carrollwood Cat Hospital

Client Service Representative

VCA Carrollwood Cat Hospital is hiring a Client Service Representative to be the welcoming face of our AAHA-accredited, exclusively feline practice in Tampa, FL. If you're outgoing, organized, and energized by helping cats and their people, this is the role for you.

At VCA Carrollwood Cat Hospital, we help cats live long, healthy, happy lives. We're proud to serve cat owners throughout Tampa, Temple Terrace, Northdale, and the surrounding communities. What makes us different: we're cat-only. From a calm, quiet lobby to gentle handling techniques and treatments made specifically for feline patients, everything about our hospital is built around what cats actually need and that starts the moment a client walks through our door.

Why Join the VCA Family

We are passionate about supporting our teams and are committed to your continuing education and personal career development.

At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity, and we strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

Here's what's in it for you:

• Access to the people and resources of a large veterinary community
• Growth and advancement opportunities
• Medical, dental, and vision insurance
• Employer-paid short-term disability and life insurance
• Paid vacation, sick time, and holidays
• Paid parental leave
• 401(k) with matching
• Generous hospital and product discounts
• Free mental health and self-care resources
• Tuition support and scholarships for veterinary technology and other programs
• Opportunities to give back through strong shelter partnerships and VCA Charities

What You'll Do

As the face of VCA Carrollwood Cat Hospital, you'll set the tone for the hospital and build the trust and confidence clients place in our care. You're the pivot around which the hospital operates, responsible for:

• Greeting visitors, answering phones, and guiding clients and their cats to exam rooms with a calm, reassuring touch
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Presenting and explaining fees, and processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions about products and services, and educating clients on feline-specific care (preventive care, behavior, flea and tick control, etc.)
• Managing medical records, charts, reports, and correspondence
• Maintaining a clean, neat hospital inside and out, including handling pet "accidents"

In this role, you'll help create and maintain a calm, low-stress atmosphere for our clients and patients. Your mission: win the confidence of every cat parent by delivering an outstanding client experience, so we can provide exceptional care to every patient.