Assistant General Manager

Assistant General Manager, Pet Resorts, National Veterinary Associates (NVA) Do you love working with pets, leading people, and helping teams succeed? Are you energized by building a great culture, driving results, and growing your career in operations leadership? Pet Resorts is looking for a passionate Assistant General Manager to help lead a high‑performing team and support day‑to‑day operations. This is a hands‑on leadership role where you’ll partner closely with the General Manager to run day‑to‑day operations, develop team members, and deliver outstanding care and service to pets and their people. If you’re excited about coaching others, solving problems, and being part of a fast‑growing organization in the pet care industry, we’d love to meet you. Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members. At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members. About the Role As an Assistant General Manager, you are a key leader in the resort. You’ll support the General Manager in: Running smooth daily operations Developing and coaching Shift Leads and Team Members Driving sales, memberships, and service growth Managing labor, expenses, and operational standards Creating a positive, engaging workplace culture You and the GM operate as true partners, with a shared plan for how the resort succeeds. What You’ll Do Leadership & Culture Lead by example and model NVA values and leadership competencies Coach, train, and develop Shift Leads and Team Members Recognize great performance and address issues promptly and fairly Help build a culture where people feel supported, challenged, and proud to work Operations & Guest Experience Ensure excellent pet care, cleanliness, safety, and facility standards Lead 1–2 shifts per week as Manager on Duty Ensure proper staffing and smooth shift execution Resolve customer concerns with empathy and professionalism Sales & Business Performance Support execution of sales and marketing initiatives Help drive memberships, multi‑service usage, and local lead generation Review KPIs (sales, labor, expenses, guest satisfaction) and take action Assist with budgeting, scheduling, and expense management Team & Talent Participate in recruiting, hiring, onboarding, and training Ensure team members complete required training and certifications Build a pipeline of future leaders What We’re Looking For Passion for pets and customer service 2–4 years of customer service experience (leadership experience a plus) Hospitality, retail, restaurant, or veterinary experience preferred Strong communication and people leadership skills Comfortable in both front‑of‑house and back‑of‑house environments Willingness to work evenings, weekends, and up to 45–50 hours per week High school diploma or equivalent (college coursework or degree a plus) Valid driver’s license and reliable transportation Bilingual skills are a plus Why You’ll Love Working Here Competitive salary Medical, Dental, Vision, 401(k) with employer match HSA & FSA options Short‑term & long‑term disability Accident, hospital indemnity, and critical illness plans Career growth within a rapidly expanding company A workplace where pets are part of the family Equal Opportunity Employer NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. #J-18808-Ljbffr