Maintenance Manager

This position supports Quartz Creek in Mountlake Terrace, WA and Edmonds Gateway Apartments in Edmonds, WA. There are 108 total units between these two properties. Please visit their respective websites below to learn more about the properties. Position Summary In this role, you will report to the Property Manager and partner with them to ensure apartment homes and facilities are maintained to 11Residential's quality standards. You will be the leader for all maintenance related activities and projects at your dedicated site. You will also leverage your knowledge and expertise to train and develop other maintenance team members when applicable. What You’ll be Doing Supervise and schedule maintenance activities for the community. Determine weekly service request and apartment make‑ready schedules. Respond, coordinate, and complete resident service requests for occupied units with minimal callbacks. Complete or support the completion of make‑ready activities for vacant units, ensuring all repairs are completed; units meet standards, and all trash is removed before, during, and after completion. Regularly communicate with the on‑site office team and update appropriate systems when work orders and make‑readies are completed and ready to be shown. Conduct daily property walks to inspect building exteriors, parking lots, and common areas to identify and address maintenance needs. Oversee and maintain landscaping, grounds, and exterior property features to ensure consistent curb appeal. Regularly inspect equipment and make recommendations for any repairs or replacements. Periodically check the progress of each maintenance team member and ensure the quality of their work. Conduct one‑on‑one training with employees that may need to enhance their current skills or learn new skills. Adhere to all safety guidelines and periodically complete written property safety audits. Order supplies and manage your site’s maintenance budget. Provide input to Property Manager in determining needs for next fiscal year’s budget. Respond and resolve maintenance emergencies, during and after scheduled work hours. Assist other 11 Residential locations, if needed, to support overall maintenance goals. Fulfill any other duties assigned by management based on business needs. Education and Qualifications 3+ years of experience in multifamily property maintenance, facility maintenance, or another related field is required. Must be able to troubleshoot and repair plumbing systems, electronic systems, appliances, HVAC, pool and spa equipment or any other systems at the dedicated community. Working experience using HappyCo or another similar property maintenance software is highly preferred. Familiarity with Microsoft Office Suite to communicate efficiently with management, teammates, and residents. Strong verbal and written communication skills. Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service. Must be able to meet the physical requirements of the job and work with paints, pool chemicals, and other potentially hazardous materials in compliance with safety standards. Ability to work both indoors and outdoors in varying weather conditions, including exposure to heat, cold, and other environmental elements. An EPA Type II or EPA Universal license is preferred. A CAMT or another industry related certification is a plus. Available to be on a rotating on‑call schedule for emergencies outside of normal working hours. High School Diploma/GED required. Must hold and maintain a valid driver's license. Must be able to work on‑site. This position is not eligible for remote work. Compensation The compensation range for this position is $34 to $36 per hour. In addition to the base pay, this role offers exciting opportunities for performance‑driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded. Individual placement within the compensation range will vary based on factors including candidate experience, skills, and location. Benefits Medical, dental, and vision insurance coverages. Health savings account. 401(k) with a 4% company match. 30% Employee Rental Discount. Mileage Stipend for travelling positions. Paid Time Off – Vacation, Sick, Paid Holidays, Service Day, and Health & Wellness Day. Exciting growth and development opportunities. Physical Requirements To successfully perform the essential functions of this job, the employee must be able to: Lift, push, and pull up to 100 pounds. Walk the properties several times daily, up to 10 miles a day. Walk on uneven surfaces and climb several flights of stairs on a regular basis. Visually and audibly observe and detect signs of emergency. Sit, stand, reach, bend, and stoop for extended periods of time. Use standard maintenance equipment. Speaking and expressing or exchanging ideas by means of written and spoken word. Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. EEO Statement 11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. You must be able to pass a pre‑employment background check and a drug screen. #J-18808-Ljbffr 11 Residential