Associate Director of Operations

Job TitleManages an interdisciplinary team of professionals to achieve high quality service delivery in a community healthcare environment including case coordination, nursing, and clinical staff. Provides leadership and management to continually improve performance, customer outcomes, and growth in services. Ensures that all functions of the department are operating efficiently and effectively and in accordance with regulations, company policy, and best practices. Participates as a member of the Management Team to establish and meet short and long-term strategic goals. This is an exempt, benefit eligible, full-time position (4/10's: Monday through Thursday) with some flexibility. Salary may depend on a combination of related experience and industry knowledge.Essential Duties and ResponsibilitiesThis role will include:Implementation and forward progress of customer care plansManagement of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customerManagement of independent contractors working in the field as an extension of the interdisciplinary teamMonitors trends in performance using quality assurance methods, such as data trending and key performance indicatorsFocus on customer relations to retain customers and grow customer baseSeeks the opportunity to implement innovation in service deliverySupports and implements processes that seek to improve service delivery and maximize efficienciesAttends the Management Team meetings regularlyReviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services.Develop and monitor the department's budgetArranges for recruitment, assignment, and training of appropriate personnelEstablishes standards for accountability and consistency of all departmental functions and staffSupervisory ResponsibilitiesManages a diverse group of staff who also may supervise contractors and other care providers.Carries out supervisory responsibilities in accordance with organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Must have high integrity, act as a role model for direct reports, and have strong management/leadership skills.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contingent job offers will be subject to Reference, MVR and Background checks.Bachelor's degree required and four to ten years' related experience in a service delivery environment and/or training; or equivalent combination of education and experience.Master's degree (M.A.) or equivalent preferredAn ideal candidate will have the skills to provide leadership and management to a team of professionals.Must be capable of building sustainable systems and processes to improve organizational performance.Willing to grow professionally and enable the growth of individuals around them.Support, Inc. is an Equal Opportunity Employer. M/F/D/V