Arkansas Game and Fish Commission Field IT Support Technician

Job Description

Job Description

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do

●      Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.

●      Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.

●      Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.

●      Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.

●      Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.

●      Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

●      Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.

●      End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

●      Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle.  No travel reimbursement necessary.  Valid Drivers License and Insurance required!

Required Qualifications

●       3+ years of experience in each of the following:

○       Helpdesk or Field technician support

○       End User Hardware Support (laptops, desktops, mobile devices)

○       IT Asset Management

○       ITSM/ITAM Tools 

○       Software installation and maintenance

●        Exceptional customer service skills with a commitment to user satisfaction

●        Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

●       CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications

●       Experience with Freshservice ITSM/ITAM

●       NinjaOne RMM

●       Google Workspace administration experience

●       Experience in government or conservation organizations

●       Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

●       Windows 11 operating systems

●       Active Directory administration

●       iOS and Android mobile device management tools

●       Network monitoring and discovery tools

●       Antivirus and security software and tools

●       Remote monitoring and management support tools

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

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Company Description

Staffing is a great way for companies to manage the ebb and flow of workforce needs. It also is a convenient way for workers to manage their career.\r\n\r\nBizOptimize is the broker that helps companies effectively manage their workforce while helping workers effectively manage their careers.