Republican Political Representative (Full-Time & Part-Time)

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

POLITICAL CALL CENTER REPRESENTATIVES SUPPORTING THE REPUBLICAN PARTY 

We are looking for Call Center Representatives to support the "Get out the Vote" effort on behalf of the Republican Party.

As a Political Call Center Representative, you will make outbound calls to individual across the country as part of voter outreach campaigns. You will follow campaign guidelines and approved scripts, engage callers in professional conversations, answer questions where applicable and accurately document interactions in the required systems. 

You should be comfortable speaking with a wide range of people, staying focused during high-volume calling and handling conversations professionally even when opinions differ. 

Schedules vary by site and project. This is an entry-level position and prior contact center experience is not required. Customer service, sales, technical support or contact center experience would be beneficial. 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Make outbound calls as part of voter outreach campaigns
• Follow approved scripts, campaign guidelines, policies, and procedures
• Engage callers in professional and respectful conversations
• Accurately document call outcomes in the required systems
• Answer questions and escalate issues when needed
• Maintain confidentiality when handling personal information
• Attend required training and meetings
• Meet established quality, productivity, attendance, and schedule requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years of age older
• High school diploma or equivalent
• Excellent verbal and written communication skills 
• Basic computer and data-entry skills
• Ability to learn new systems and processes
• Ability to type accurately
• Reliable attendance and punctuality
• Ability to work scheduled shifts, including training
• Strong organizational and problem-solving skills
• Ability to multitask in a fast-paced environment