Mortgage Apprentice - Downstate, NY

Mortgage Apprentice

Reports to: Training Officer & FVP Human Resources

Program Length: 12-18 months then transition into mortgage professional

FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment Join Trustco Bank and be part of a dedicated team committed to excellence in mortgage services. Your attention to detail, customer focus, and organizational skills will make a meaningful impact on our clients’ homeownership journeys. Apply today and take the next step in your financial services career.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Mortgage Apprentice Role

At Trustco Bank, we are committed to delivering exceptional service and seamless mortgage experiences. The Mortgage Apprentice participates in a structured training and development program designed to prepare individuals for a career in residential mortgage lending. Apprentices gain hands-on experience, formal training, and mentorship while learning the end-to-end mortgage lending process in a banking environment.

Key Responsibilities

• Learn residential mortgage products, policies, and procedures
• Assist Mortgage Loan Officers with applications and documentation
• Collect borrower information and supporting documents
• Conduct pre-qualification data gathering under supervision
• Maintain loan files and update systems accurately
• Provide exceptional customer service to borrowers and referral partners
• Participate in Realtor and community outreach events
• Adhere to all compliance, fair lending, and bank regulations

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Training & Licensing

• Participate in formal classroom and on-the-job training
• Licensing and education costs covered by the Bank (NMLS, Notary, Lending Certificate)

Qualifications

Required

• High school diploma or equivalent
• Strong communication and customer service skills
• High attention to detail and organizational ability
• Proficiency with basic computer applications

Preferred

• Associate or Bachelor’s degree in business, finance, or related field
• Sales, banking, or customer service experience
• Interest in real estate, mortgage lending, or financial services

Compensation & Benefits

• Competitive hourly pay during apprenticeship
• Eligibility for performance incentives in later program phases
• Full benefits package (medical, dental, vision, 401(k), PTO)

Career Path

Successful completion of the program may result in placement as:

• Mortgage Loan Originator
• Branch Manager
• Residential Lending Specialist

Schedule

Full-time position; Monday – Friday, 8:30 AM – 5:00 PM

Travel to and from Albany, NY - Loan Center for training and periodic check-ins

Physical Demands:

Primarily sedentary role involving standard office activities such as computer work, phone communication, and document handling.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.