Client Experience Specialist

Client Experience Specialist

At Singer Vehicle Design, we believe Everything is Important. That's why every nut, bolt, stitch, and finish matters when we restore and reimagine Porsche 911s into some of the most beautiful and respected cars in the world.

We're looking for a Client Experience Specialist to bring their passion, precision, and leadership skills to our team in Torrance, CA. If you share our passion for beautiful cars, thrive on details, and want to be part of something extraordinary, this is your chance.

Why You'll Love This Role:

You will be responsible for the development, oversight, and delivery of operational processes, dataflows, and content designed to elevate the Singer Vehicle Design brand and ensure every point of contact is an excellent experience in a manner that demonstrates, "Everything is Important."

What You'll Do:

• Analyze clients date and develop innovative ways to improve the client experience with Singer
• Effectively presents findings and works collaboratively to implement solutions in ways that will address the needs of internal teams and clients
• Advises and guides clients through sales funnel and customer journey
• Plans and executes content and gifting strategies
• Supports management of UK facilities and client visits
• Produce detailed work instructions and informational logs for all department related task
• Provides department managers with monthly summary of customer journey including internal data flows, data accuracy, among other KPIs and recommendations
• Understands, interprets, keeps abreast of, and complies with federal, state, and foreign regulations that affect sales, transportation, and logistics
• Supports with the management of Singer fleet vehicles, including sourcing, registration, and logistics
• Works in a cross-functional team environment as a strong team player and demonstrates ability to work with other functional groups to achieve company-wide goals.
• Liaises with Singer Reimagined to promote collaboration and alignment of brands

Who We're Looking For:

• Strong verbal and written communication skills, including the ability to write creatively and professionally utilizing an expansive vocabulary; ability to express ideas clearly and actively listen
• Strong ability to conduct clear and effective presentations to clients, outside groups, and/or internal staff
• Must possess strong emotional intelligence to know when and how to speak to people to achieve desired results
• Aptitude to interface with high level individuals, executives, company associates, and vendors
• Ability to analyze customer data, identify company strengths and weakness, and design procedures, policies, and programs to best utilize strengths and strengthen area of weakness
• Team oriented with a strong ability to multi-task, work in a fast-paced environment, and meet multiple deadlines

Location & Schedule:

This position is onsite in Torrance, CA. The hours are Monday – Friday 8:00 AM – 5:00 PM.

What We Offer - Benefits Driven by You:

The starting pay range for this position is between $64,158.00 - $75,480.00 annual salary, plus bonus. Actual compensation will be determined by skills, experience, and relevant education or training.

Our mantra Everything is Important guides us every day, so naturally we also believe Everyone is Important. Our benefits and perks are thoughtfully curated to invest in the well-being, growth, and long-term success of our team both inside and outside the shop.

Health & Wellness:

• 80% employer-covered medical, dental, and vision premiums for employees and family with choices for HMO & PPO plans
• Tax-free savings options via HSA and FSA, including employer HSA contributions
• Employee Assistance Program (EAP)
• Life insurance, short- and long-term disability coverage

Time Off & Flexibility:

• Generous Paid Time Off (PTO)
• 13 paid holidays annually, including the week between Christmas and New Year's

Financial Benefits:

• Annual bonus plan
• 401(k) with company match
• Annual merit increases following performance reviews (when eligible)
• Monthly cell phone reimbursement

Perks & Extras:

• Free snacks! (monthly snack stipend at our mini-mart)
• "Working Advantage" employee discount program for travel, entertainment, amusement parks, and more
• Tools provided for technicians
• Team events and company gatherings throughout the year
• Discounted pet insurance through MetLife
• Employee-led clubs based on interest: books, movies and (of course) cars!
• Access to exclusive Singer-branded merch!

Growth & Development:

• Annual performance reviews to provide feedback and aid employee development
• Ongoing learning and development opportunities
• Access to Singer's learning platform (Singer Learn) containing over 115,000 courses on a wide variety of topics - coming soon!
• Transparent leadership communication through quarterly town halls

Equal Employment Opportunity:

We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.

Do you want to Reimagine your career? Apply now and join us!