LA Kings - Membership Service Account Executive

LA Kings - Membership Service Account Executive

The Membership Service Executive, Ticket Sales & Service is extremely proficient in customer service, retention and cross selling to current LA Kings Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members in order to maximize revenue by renewing season tickets, selling new season tickets, cross selling groups, partial plans, and single seats. New revenue and renewal goals will be set for Executive and tracked regularly.

Essential Functions:

• Manage the day-to-day tasks of season ticket accounts by renewing and increasing account revenue; Provide highest level of service excellence; Proactively work to increase customer loyalty, renewal percentages and generate additional revenue for the Club
• Provide prompt, thorough, and courteous responses to all inbound customer communication phone calls, emails, mail, etc.; Respond to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
• Conduct high numbers of service & sales calls on a daily basis; Make a minimum number of touchpoints per account per year, including arena & off-site visits; Generate new revenue through referrals, up-selling, and cross-selling; aggressive prospecting in order to generate new business relationships
• Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
• Meet or exceed weekly, monthly, and annual sales goals and activity requirements
• Perform "game day" responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables

Specific Job Knowledge, Skill and Ability:

• Ability to provide an outstanding level of customer service
• Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
• A go-getter, with drive and initiative to succeed and develop a career in the sports and entertainment industry
• Ability to support a team environment and adhere to departmental guidelines
• Outstanding listening, written, and verbal communication skills, preferably in English
• Highly organized, resourceful, detailed-oriented, quick learner and time management skills
• Ability to professionally communicate and interact with all levels of management
• Ability to professionally handle highly sensitive and confidential information
• Ability to provide sales reports and contact status back to management on a daily and weekly basis
• Ability to thrive under a competitive sales environment
• Ability to consistently re-prioritize based on sales needs
• Availability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events

Qualification Standards:

Education:

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience:

• A minimum of 0-2 years entry level related work experience
• Prior experience working for a professional sport organization in a customer-facing capacity is preferred

Payscale: $23.53 +commission

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.