Shift Lead

Job Description

Job Description

BIG THINGS COME IN SMALLS PACKAGES 

Our founder Brandon Landry has always been a big fan of cheeseburger sliders. Their size. Their flavor. Their ability to let you eat as many as you want. And while sliders had traditionally been bro bites at sports bars, Brandon knew they could be bigger. Much bigger. So he set off to bring small burgers to the big stage. And Smalls Sliders was born. 

Today, we proudly stand as one of the fastest-growing QSR brands in the country. Our success is driven by a simple yet disruptive approach, we only use only high-quality ingredients and make our cheeseburger sliders fresh to order always. Our waffle fries are made with the most superior spuds, too. Then seasoned to perfection for dippin’ & dunkin’ in queso or our signature Smauce® ’til your heart’s content. And our shakes? Well, they’re just the coolest. 

Join our Smalls Squad, a team of passionate individuals from diverse walks of life united in our purpose to make everyone's day a small bit better. 

Job Responsibilities:

A shift lead is in charge of providing direct supervision to the squad independently along with as part of the supervisory team at Smalls. Their duties include covering for employee absences, managing cash, deploying the squad and resolving problems that occur during their shift.

Job Duties:

• Deploying squad members based on pre-determined shift schedules for squad members
• Monitoring attendance and tardiness during shift
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Assist with training new and current squad members on tasks
• Handling or escalating customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits
• Other duties as assigned

Job Qualifications:

• Experience running shifts in fast paced environment
• Ability to communicate duties and expectations effectively
• Guest concern resolution experience a plus
• Experience training a plus
• Cash handling/management skills
• Acquire or already have a Manager food safety card within 30 days of employment
• Must have reliable transportation
• Must be over the age of 18

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

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