Principal Specialist, HR Ops Hypercare Enablement (Hybrid)

Date Posted: 2026-10-15

Country:

United States of America

Location:

US-IA-CEDAR RAPIDS-193 ~ 1120 Collins Rd NE ~ BLDG193

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

The Principal Specialist, HR Operations Hypercare Enablement, supports the successful transition of transformational and MA&D initiatives from development to deployment and operational sustainment. This role partners with project leaders and subject matter experts to develop hypercare strategies, manage ServiceNow case queues, identify and resolve complex operational issues, and drive cross-functional collaboration. The Principal Specialist also supports executive reporting, identifies process improvement opportunities, and helps ensure operational stability and effective adoption of new solutions across the business.

What You Will Do

• Serve as a ES BS Hypercare team member and partner with transformational and MA&D project leaders in identifying risks, barriers and opportunities related to the transition of projects from development to deployment/sustainment.
• Queue management support within ServiceNow ensuring ticket assignment, status, criticality, closure etc.
• Develop Hypercare strategies and deployment plans focusing on transitioning projects from design/development to operational stability.
• Team member responsible for the translation of project execution requirements into case management infrastructure to quickly identity and contain operational/production defects for resolution by dedicated project SMEs (Subject Management Experts)
• Lead resolution of operational/production defects within and across transformational and MA&D projects being supported.
• Partner with transformational and MA&D project leads/SMEs in support of executive dashboard reporting and leadership issue status updates.
• Drive cross-functional and cross-business unit collaboration with effective project management to track progress, resolve highly complex issues, and influence business leaders.
• Collaborate with RTX Case Management (ServiceNow) configuration team on deployment and process improvement opportunities.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years’ experience
• Experience with queue management utilizing ServiceNow or other ticketing software.
• Experience supporting HR Operations, global projects or program management.
• Experience supporting operational enhancements, continuous improvement projects, or system transitions.

Qualifications We Prefer

• Familiarity with RTX systems, programs, or processes.
• High attention to detail with a commitment to accuracy and compliance.
• Strong analytical and problem-solving skills, with the ability to investigate issues, analyze data for trends and root causes, and recommend practical solutions.
• Strong written and verbal communication skills, with the ability to clearly communicate information to employees and HR partners.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!

Work Location: This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX, Cedar Rapids, IA, Tucson, AZ or Farmington, CT.

Please consider the following role type definition as you apply for this role:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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