Retail Floor Manager

Company Overview Ross, our leading off-price retail chain with over 2,200 stores, has a strong track record of success and growth. We bring our customers a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience. Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. We are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. As part of our team, you will experience: Success—our winning team pursues excellence while learning and evolving. Career growth—we develop industry‑leading talent because Ross grows when our people grow. Teamwork—we work together to solve hard problems and find the right solution. Our commitment to Diversity, Equality & Inclusion, and our community. General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store. The role also includes the general operations and supervision of the Store when functioning as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and maintaining a clean work area. Essential Functions Maintaining Safe & Secure Environments Safety is the number one priority; practice safe behaviors in everything you do. Maintain awareness on the sales floor to create a safe and secure shopping environment. Report or correct unsafe conditions or practices to Store Leadership. Responsible for building security including entrance/exit control, EAS device checks, Cash Office security, armored carrier pick‑ups, and register area. Remove clutter and ensure safe, clear egress to emergency exits. Responsible for customer safety including accident prevention, accident reporting and emergency procedures. Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested. Customer Service Treat all customers, associates, and other leaders with respect. Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs. Personal and Store Brand Represent and support the company brand at all times. Maintain a professional appearance in accordance with the company dress code and ensure all associates adhere to the dress code. Keep all areas of the store clean, well‑maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising Ensure recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice. Responsible for receiving merchandise truck when needed. Process all merchandise with a sense of urgency. Responsible for receipt of all non‑merchandise inbound deliveries. Maintain cleanliness and organization of all stockrooms. Help deliver and place merchandise on sales floor when processed. Secure and process back‑stock per company policy. Merchandise the department including back stock. Reduce loss due to damage. Ensure compliance to monthly presentation guidelines in assigned area. Handle floor moves and signing including promotional signing as needed. Perform re‑wraps as needed. Loss Prevention Understand and comply with the Loss Prevention Awareness Program and maintain a large customer service presence on the sales floor. Safeguard confidential information, cash, credit card information and merchandise. Maintain the Public View Monitor system properly. Conduct “Code 50” package inspections. Execute all company best practices and maximize productivity. Front End Supervision and Operations Ensure associates are executing to company standards at the front end. Maintain pace, energy, and presence at the front end, managing the line to expedite customer wait time. Train and coach associates on cash registers, shortage control policies and other front end procedures. Control retail associates’ break schedule for backups, lunches and breaks. Ensure all equipment is working properly. Maintain proper supplies and recovery for the front end area. Ensure go‑backs are expedited, properly scanned, security‑tagged and ticketed. Teach all associates the “Scan and Bag” best practice. Ensure salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks. Fitting Rooms Maintain and clean fitting rooms. Audit and account for all fitting room garment tags. Ensure go‑back compliance throughout the day and ticket, scan, nub, and security‑tag returned merchandise. Administrative Duties as Assigned by Store Manager Conduct cash pulls and bank deposits per company policy. Handle front end control when needed and adhere to policies on refunds, associate purchases, securing tills, register paid outs/ins, void approval, register media and break schedules. Administer payroll: daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed. Other duties as assigned by store manager. Competencies Manage work processes Business acumen Plan, align & prioritize Build talent Collabore Lead by example Communicate effectively Ensure accountability & execution Qualifications and Special Skills Required Excellent verbal communication skills. Fluency in English. Prior customer service and supervisory experience preferred. Familiarity with point‑of‑sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Physical Requirements / ADA Use all store equipment including PDTs, registers and PC as required. Stand, walk, and move around the store up to 100% of working time. Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull and lift more than 25 lbs. Use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Stockroom shifts: push, pull and lift more than 20 lbs regularly. Supervisory Responsibilities Retail Associates Stockroom Leads (where applicable) Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience, and our overall commitment to attract, hire and develop a strong, diverse workforce. The base pay range for this role is $16.50 – $17.00 and is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees, and other rewards vary by position and location. Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401(k) (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required); and Referral Bonuses. Full‑time associates, including FT retail associate, area supervisor, assistant store manager and store manager, are eligible for extended benefits including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/AD&D insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at 10 days per year after eligibility commences, and 9 personal and company holidays. AS, ASM and SM associates in stores and exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance. #J-18808-Ljbffr Ross Stores