Front Desk Clerk

Position Summary: Assures the highest possible level of visitor and guest satisfaction by providing superior guest service. Adhere to all company and department policies and procedures as well as all the Company’s Practices (i.e. Employee Handbook, Code of Conduct, Core Values, 15 Points of Service, etc.) Responsible for checking guests into and out of the hotel as well as answering phone calls and guest inquiries. Responsible for positively representing and promoting the property and Company. Essential Functions:

1. Provide excellent customer service.
2. Answer the phone within three rings.
3. Route phone calls throughout casino.
4. Take reservations over phone in an accurate, speedy and courteous manner. .
5. Check guests in and out of hotel rooms in an accurate, speedy and courteous manner.
6. Call Guests 20 minutes after they check into room and check to see how they are doing and if they need anything.
7. Ensure hotel key cards are distributed to appropriate parties and that guest privacy is maintained do not say room number out loud circle room number and point guest in general direction.
8. Make breakfast coupons. Distribute said coupons to qualifying guests as directed.
9. Maintain documentation regarding room registration, changes, charges, credit card transactions, and guest service and maintenance issues. Complete shift report.
10. Verify cash drawer at end of shift. Balance/verify all monetary transactions.
11. Inspect rooms according to Ramada and Company Standards.
12. Clean all counters and behind Hotel front desk.
13. Notify maintenance of any repairs needed in lobby, rooms, and common areas.
14. Do Bucket checks of Hotel rooms.
15. Log on to Wyndham Community and complete the learning modules as scheduled. These are provided for your support and development.

MINIMUM QUALIFICATIONS:

1. Must manage time effectively with minimum supervision.
2. Ability to communicate effectively with Guest(s), co-workers and management, in English, both in written and verbal form.
3. Ability to make quick judgment decisions.
4. Requires adherence to all company and department policies and procedures as well as all the Company’s Practices.
5. Must be able to handle a flexible schedule.
6. Ability to work with the desired level of detailed service and attentiveness.

1. Excellent organizational skills.
2. Must possess strong teamwork skills as well as to act independently in high-energy,

diverse environment.

RELATED DUTIES AND QUALIFICATIONS:

1. Working closely with hotel team, slots, security, and food and gaming departments.
2. Prior experience in this position is preferred but not required.
3. Speaking, visualizing and listening to Guests are an extremely important part of the Front Desk Clerk’s service job description.

WORK CONDITIONS:

Generally indoors but may require brief periods of being outdoors. Work is typically in an area, which may be unusually hot, cold, noisy, and smoky. Work may be performed in small areas with a 3-ft. access. Tasks performed from a non-sitting position. Team members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of an assigned area. Work entails chemical usage and constant contact with staff and customer. Shift assignments may be irregular, and will cover days, nights, weekends and holidays . The above Job Description is intended to describe those functions that are essential to the performance of this position. 'Other' duties and responsibilities include those that are considered incidental or secondary to the overall purpose of the position. Employees holding this position will be required to perform any other job related duties requested by management. #J-18808-Ljbffr Stockmen's Hotel and Casino, LLC